WooCommerce Subscriptions is constructed to be versatile. With automated renewal, handbook renewal, financial institution transfers, and customer-controlled billing, that flexibility is a characteristic. And it makes it essential to have a transparent view into what’s occurring along with your subscriptions, not simply how they’re configured.
Introducing the Subscriptions Well being Test: A brand new view that may inform you simply that. Discover it at WooCommerce → Standing → Subscriptions.
The instrument at the moment has two views. Each surfaces a distinct sort of information value realizing about.
View 1: Helps autorenewal
This view reveals you manual-renewal subscriptions which have a tokenized fee methodology able to dealing with automated prices — which means the infrastructure for automated billing is already there, however the subscription isn’t utilizing it.
It additionally reveals renewal choice. Not each manual-renewal subscription here’s a drawback. Some have been set manually by the shopper. Some replicate a store-level setting that was in place when the subscription was created. That context is seen within the instrument.
One factor value noting: once you replace your retailer’s renewal settings, the change solely applies to new subscriptions. Current ones keep as they have been. This view is how you discover those you may wish to return and replace.
View 2: Lacking renewals
This view reveals subscriptions that aren’t renewing when they need to be. The trigger is often a knowledge integrity difficulty like motion scheduler failures or subscriptions affected by a bug. In case you’ve had gaps in renewal income that you just couldn’t clarify, that is the place to look.
Irrespective of which view you select, it’s essential to notice that the instrument doesn’t make adjustments routinely. It provides you the knowledge; what you do with that’s as much as you. Evaluate flagged subscriptions individually earlier than taking any motion — a few of what surfaces might be intentional, and the instrument is designed that can assist you inform the distinction.
Replace to the newest model of WooCommerce Subscriptions from Dashboard → Updates, then head to WooCommerce → Standing → Subscriptions.
These two views are simply the beginning. Our objective is to give you an ongoing, dependable learn in your subscription well being — not a one-off diagnostic — so we’ll be dropping extra releases quickly. Because the instrument grows, you’ll have extra visibility into what’s working and the place to look when one thing isn’t.
When you have questions or run into something sudden, the WooCommerce Happiness Engineering workforce may help.
Tim is a part of the Funds product workforce at Woo, engaged on WooCommerce Subscriptions, WooPayments, and the way retailers uncover and onboard to fee options. He is a SaaS ecommerce transplant making an attempt to make it within the open supply world. When he is not working, he is on a airplane, on the theatre, or being walked by his canine.
