Zoom Communications expanded its Telephone service in India to 4 extra circles on Wednesday. With this growth, Zoom Telephone is now obtainable in Mumbai, Delhi Nationwide Capital Area (NCR), Karnataka, and the Andhra Pradesh & Telangana telecom circles. It was beforehand obtainable in two circles. Notably, the service is licenced by the Division of Telecommunications (DoT). Individually, the corporate additionally launched its Contact Centres within the nation. Each companies are geared toward enterprises, with the latter being an omnichannel resolution that unifies buyer and worker engagement.
Zoom Proclaims Enterprise-Centered Options in India
In a press launch, Zoom made two new India-focused bulletins. Zoom Telephone, a alternative for legacy Telephone Department Trade (PBC) programs, is now obtainable in 4 extra circles. The service was first rolled out in October 2024 within the Maharashtra and Tamilnadu telecom circles.
Now, it’s being expanded to Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad) circles. The Delhi NCR telecom circle contains the Union Territory of Delhi, Ghaziabad, Faridabad, NOIDA, and Gurugram.
Zoom Telephone helps inbound and outbound calling service by way of the Public Switched Phone Community (PSTN) and consolidated communication wants for companies with a single AI-first platform in Zoom Office.
The service may be built-in with Zoom Contact Centre to supply enterprises extra options akin to name switch, name forwarding, and name recording. The corporate says Zoom Telephone service will also be used to attach areas the place it’s not obtainable. This may be performed by way of the corporate’s self-service portal which provides native telephone numbers based mostly on particular telecom circles the place the service is accessible.
Coming to the Zoom Contact Centre, it’s a contact-center-as-a-service resolution (CCaaS) that helps a number of channels together with voice, video, digital brokers, social media, emails, and messaging apps. It provides carry your personal service (BYOC) capabilities which lets companies retain their present PSTN service supplier, and route voice visitors by way of Zoom’s Contact Centre cloud.
