When you’ve ported out of
T-Cellular, or are planning on leaving the Un-carrier, attempt to not overpay earlier than you cancel your account and depart
T-Cellular for good. That is as a result of the best way
T-Cellular handles an account that has been closed you would possibly by no means get again the quantity you overpaid the service. So as to add insult to harm,
T-Cellular will proceed to ship you your assertion every month exhibiting you with a credit score that you just’d be entitled to obtain however would possibly by no means truly find yourself in your checking account.
For instance, a Reddit subscriber with the consumer identify
gsmarquis talked about that he left
T-Cellular for an unnamed wi-fi supplier with a plan priced at half the price of his
T-Cellular plan. After receiving a invoice from
T-Cellular for $75, which he paid,
the Redditor obtained a invoice exhibiting that he had a credit score of $47.69. Regardless of having overpaid
T-Cellular and receiving invoices to show it, the previous
T-Cellular buyer was unable to get his a reimbursement.
The excuse made by the service was that the subscriber now not had a T-Cellular account, which prevented the wi-fi supplier from verifying an account that now not exists. The previous buyer could not keep in mind his PIN, and with out that, as soon as the account was cancelled, his id could not be verified. No verification means no examine might be lower by T-Cellular for the credit score the service owed its former buyer.
This occurred to a different
T-Cellular buyer who was owed a refund however had a cancelled account and he too couldn’t keep in mind his PIN. However this man went to
T-Cellular‘s elite customer support workforce, T-Drive. We have seen many conditions talked about on social media the place a
T-Cellular buyer couldn’t get satisfaction from the service’s conventional customer support
and needed to flip to T-Drive to come back out on prime. On this case, T-Drive was in a position to confirm this buyer’s account and course of the refund to the cardboard it was made out of.
Conserving in thoughts that you’ve T-Drive as a backstop, if you’re a subscriber, be sure to have your T-Cellular PIN memorized. Additionally, attempt to not shut your account and depart T-Cellular earlier than you’re paid again for any overpayments you may need made. When you’ve closed your T-Cellular account with a steadiness in your favor and may’t keep in mind your account PIN, the service will most likely not make you complete.
When you’re on this state of affairs, contact T-Drive through X by sending a Direct Message (DM) to @TMobileHelp. Clarify the entire state of affairs in your DM and embrace your cellphone quantity.
