Previously yr, 21 million adults in the UK used a parcel locker to gather, return or ship a parcel. This comes down to 2 in 5 adults. Throughout that interval, greater than 115 million parcels had been delivered or returned by way of lockers.
These knowledge come from analysis from InPost and Retail Economics, which had been based mostly on a survey of two,000 households and parcel quantity knowledge. Based on the researchers, the info present a shift in shopper supply preferences amongst internet buyers in the UK.
7% of on-line orders delivered to lockers
Within the final 12 months, 7 % of all on-line orders (87 million deliveries) had been delivered in parcel lockers within the nation. And 28 million returns had been despatched by way of lockers, which comes all the way down to 12 % of all on-line returns.
Utilization anticipated to extend
Based on the survey, one other 20 % of internet buyers in the UK haven’t used parcel lockers but, however are open to doing so. The utilization of parcel lockers is predicted to extend within the coming twelve months.
Previously yr, 66% of Gen Z internet buyers have used parcel lockers.
At the moment, the adoption of parcel lockers is powerful amongst youthful customers. A minimum of 66 % of Gen Z and 54 % of Millennials used lockers up to now yr. And greater than half of individuals youthful than 45 use them month-to-month, at the very least. Buyers within the middle-income group are probably the most frequent customers of parcel lockers. One in three of them plan to make use of lockers extra usually this yr.
39% YoY development in processed parcels
The elevated utilization of parcel lockers can also be seen in InPost’s outcomes. The parcel locker service processed 24 million parcels in the UK, in the course of the first quarter of this yr. This was a rise of 39 % year-on-year. The corporate at present has greater than 10,000 lockers and round 16,000 out-of-home (OOH) areas within the nation.
‘Lockers have gone absolutely mainstream’
“The locker market has skilled immense development over the past yr, because of the insatiable urge for food of customers for handy supply options that slot in seamlessly with their busy lives. As soon as thought of a distinct segment phase of the OOH supply market that was primarily utilized by youthful, digital savvy customers, lockers have gone absolutely mainstream. And as our analysis reveals, this staggering demand reveals no indicators of slowing down with all ages group planning to make use of lockers extra within the subsequent yr”, mentioned Neil Kuschel, CEO at InPost.
