Edgar Cervantes / Android Authority
TL;DR
- Verizon is giving freely free live performance tickets, present playing cards, and merchandise by way of the Verizon Entry rewards platform.
- Till June 30, prospects may also stroll right into a Verizon retailer close by to choose up a freebie, which might embrace Verizon-branded water bottles, drawstring backpacks, or sun shades.
- These items have a good time Verizon’s overhaul of its customer support expertise.
Verizon is revamping its buyer assist expertise, and to mark the event, it’s providing free prizes by way of its Verizon Entry rewards platform. Prospects can rating free tickets to concert events and occasions from Beyonce, Katy Perry, Girl Gaga, and extra, and take part in giveaways to win present playing cards and merchandise from Amazon, Disney, and Starz. When you’ve got a Verizon retailer close by, you can even drop by to choose up a freebie till June 30. We all know from a earlier leak that these freebies might embrace Verizon-branded water bottles, drawstring backpacks, and sun shades.
Past the freebies and items, Verizon is increasing its assist name hours with stay brokers, though the corporate didn’t share particulars on the brand new timing. There’s additionally 24/7 stay chat assist, making it simpler so that you can get assist everytime you want it.
For those who want much more assist, there’s additionally a “Buyer Champion” to make sure full decision of your situation after getting referred to as buyer assist. The Champion will hold you up to date all through the method through your medium of alternative, be it the My Verizon app, textual content messages, or callbacks. This isn’t an AI chatbot — Buyer Champions are a workforce of individuals specifically skilled to see Verizon’s most complex buyer points resolved.
The My Verizon app can be getting extra AI options. The AI-powered Verizon Assistant and Financial savings Increase collectively give customers the power to handle upgrades, add new strains, ask billing questions, and reap the benefits of financial savings provides.
For those who want in-person assist, Verizon claims to have the most important retail postpaid fleet within the business. During the last two years, the service has added near 400 shops within the US, giving 93% of the nation’s inhabitants entry to a close-by Verizon retailer inside half-hour.
By means of these efforts, Verizon hopes to make your expertise with the service easier, sooner, and extra rewarding.
