– Commercial –
Location: Thane
Firm: Imaginative and prescient Mechatronics Non-public Restricted
Job Abstract
Looking for a customer-focused skilled to supply world-class service, deal with inquiries, and improve buyer expertise.
Key Tasks
- Buyer Interplay: Act as the first buyer contact, delivering distinctive service.
- Inquiry Dealing with: Deal with inquiries, complaints, and escalate points as wanted.
- Product Data: Keep up to date on firm merchandise, companies, and traits.
- Buyer Expertise Enchancment: Establish and suggest enhancements for buyer expertise.
- Technical Help: Help with product setup, troubleshooting, orders, and returns.
- Database Administration: Keep correct buyer information within the database.
- Put up-Buy Comply with-Up: Comply with up with prospects post-purchase for satisfaction.
- Reporting: Generate stories on buyer satisfaction and enhancements.
- Coaching: Practice new customer support representatives if wanted.
- Crew Collaboration: Take part in workforce conferences and enchancment initiatives.
{Qualifications} & Abilities
- Training: Diploma/ diploma in Electrical/ Electronics area most popular
- Expertise: Expertise in customer support or a associated area.
- Abilities: Glorious communication, problem-solving, and multitasking abilities.
- Technical Proficiency: Proficiency in customer support software program and Microsoft Workplace.
- Mindset: Robust organizational abilities and a customer-centric mindset.
Most popular {Qualifications}
- Trade Expertise: Trade-related customer support expertise.
- Software program Data: Data of ticketing techniques.
- Language Abilities: Bilingual skills are a plus.
