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Location: Thane
Firm: Imaginative and prescient Mechatronics Personal Restricted
About Us
Based in 2009, Imaginative and prescient Mechatronics is an modern Indian enterprise specializing in robotics, renewable power, and lithium-ion power storage options. Our groundbreaking merchandise, together with the “World’s Smartest Lithium Battery,” are revolutionizing power programs throughout residential, industrial, industrial, and electrical automobile markets.
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We’re looking for a customer-centric skilled to ship top-tier service, handle inquiries, and improve general buyer expertise.
Key Obligations
- Buyer Engagement: Function the primary level of contact for patrons, guaranteeing excellent service supply.
- Inquiry and Challenge Administration: Tackle buyer inquiries, deal with complaints, and escalate points when essential.
- Product Experience: Preserve abreast of our merchandise, providers, and trade developments to supply correct data.
- Buyer Expertise Enhancement: Counsel and implement enhancements to boost buyer satisfaction.
- Technical Help: Help prospects with product setup, troubleshooting, order processing, and returns.
- Information Administration: Keep exact and up-to-date buyer data in our database.
- Put up-Sale Observe-Up: Attain out to prospects after purchases to gauge satisfaction and collect suggestions.
- Reporting: Create reviews on buyer satisfaction ranges and ongoing enchancment initiatives.
- Coaching & Improvement: Help in coaching new customer support workforce members if required.
- Workforce Collaboration: Actively take part in workforce conferences and contribute to steady enchancment efforts.
{Qualifications} & Expertise
- Schooling: Diploma/ diploma in Electrical/ Electronics discipline most popular
- Expertise: Expertise in customer support or a associated discipline.
- Expertise: Glorious communication, problem-solving, and multitasking expertise.
- Technical Proficiency: Proficiency in customer support software program and Microsoft Workplace.
- Mindset: Sturdy organizational expertise and a customer-centric mindset.
Most well-liked {Qualifications}
- Business Expertise: Business-related customer support expertise.
- Software program Data: Data of ticketing programs.
- Language Expertise: Bilingual talents are a plus.
What We Provide
- Complete coaching packages and mentorship from skilled professionals
- Alternatives for profession development and talent enhancement
- A collaborative, modern work atmosphere
- Publicity to superior applied sciences and trade requirements
