Singtel has commercially deployed 5G community slicing at main occasions and is extending use instances to healthcare, ports and safety
In sum – what to know:
5G community slicing at scale – Singtel has commercially deployed community slicing throughout occasions just like the Nationwide Day Parade and F1, and is exploring healthcare makes use of equivalent to good ambulances and distant monitoring.
AI-driven telco transformation – Singtel goals to make 100% of its workforce AI-ready, with 25% skilled as AI practitioners, whereas leveraging AI for cybersecurity, buyer care and new enterprise fashions.
International innovation sandbox – By means of partnerships with Hyundai, Changi Airport, and PSA, Singtel is positioning Singapore as an innovation hub, supported by its 5G+ rollout.
SHANGHAI—Singaporean telco Singtel is accelerating Singapore’s function as a worldwide testbed for digital innovation by embedding synthetic intelligence (AI) throughout its operations and launching superior 5G community slicing throughout key industries, mentioned Anna Yip, CEO of worldwide digital providers, throughout her keynote session at MWC Shanghai 2025.
Singtel has commercially deployed 5G community slicing at main occasions and is extending use instances to healthcare, ports and safety, she added.
In the meantime, AI is being embedded into Singtel’s operations, buyer care and enterprise fashions, with a aim to coach 100% of workers and create AI practitioners, Yip added.
Yip emphasised that the telco is now driving the subsequent wave of digital transformation within the area by means of the dual engines of AI and 5G.
The Asian operator started its 5G journey in 2021 and has already used community slicing commercially at main occasions together with the Nationwide Day Parade, Components 1 races and large-scale concert events. “We have now been doing community slicing… with gadgets, with apps and now with specific consumer teams,” Yip mentioned. Powered by 5G+, these capabilities are supporting advanced and mission-critical use instances throughout a number of industries.
At Changi Airport, Singtel has enabled autonomous baggage dealing with, high-definition plane inspections and predictive takeoff timing. “We’re additionally doing that to guard workers security… to scale back their publicity to harsh climate circumstances,” Yip famous.
Healthcare is one other focus. On this space, Singtel partnered with Nationwide College Well being Methods to deploy a non-public 5G community that permits real-time information analytics and mixed-reality surgical planning.
Yip additionally unveiled a company-wide AI roadmap structured across the “4 E’s”: Empower, Excellence, Endear, and Allow. The aim is to make sure 100% of workers obtain AI coaching, with 25% changing into AI practitioners and 5% licensed AI specialists. “We would like all people to embrace this new know-how,” she mentioned, including that AI governance frameworks with equity and transparency are being applied.
On the patron facet, the manager highlighted that AI is behind new buyer safety instruments. “Up to now two years, we’ve been utilizing community slicing to place safety as a community slice,” she defined. By means of its cellular shield providing, Singtel now filters greater than 6 million malicious websites monthly utilizing AI.
The Asian provider can also be utilizing AI to reshape its enterprise mannequin. A newly fashioned journey alliance with eight telcos leverages mobility information and AI to personalize journey experiences. “We wish to reward [travelers] with actually new value-added providers,” Yip mentioned, citing itinerary creation, emergency help and retail presents.
Lastly, the manager confused that Singtel is a part of the International Telco AI Alliance (GTAA), which is creating sensible use instances with multilingual massive language fashions (LLMs) tailor-made to the telecommunications sector. Yip described it as “cross-border cooperation” to speed up sector-wide transformation.
“For us, the journey of AI is simply beginning,” she mentioned. “Singtel is dedicated to powering the digital way forward for Asia by repeatedly innovating and embracing AI as a core a part of our technique.”
