Clients count on immediate, safe, customized service – whether or not they’re in your app, on the net, in a department, or calling the contact heart. On this CSG webinar, learn to shut the “expectation hole” with modernization that goes past IT and the rise of Agentic AI (AI that acts in context).
See how real-time journey orchestration reduces name quantity, accelerates time-to-market, and turns fragmented information into measurable ROI.
What you’ll be taught
- Shut the Expectation Hole: a transparent 90-day plan.
- One journey, all channels: internet, app, department, contact heart—in actual time.
- Agentic AI 101: what it’s and learn how to deploy safely (service, gross sales, threat).
- Early-mover proof: quicker launches, greater NPS/retention—what labored.
- Information → ROI: flip NPS/FCR/AHT/conversion into choices.
- IT as a price engine: from price heart to differentiator.
Issues this webinar helps remedy
- Legacy vs. “now” expectations.
- Channel silos; gradual response.
- Contact heart overload; weak deflection.
- Information in all places; little proof of influence.
