Banks are racing to fulfill “right-now” buyer expectations whereas legacy techniques nonetheless underpin the stack. On this quickfire dialogue, CSG and Juniper Analysis unpack learn how to unify journeys throughout internet, app, department and speak to centre — and not using a dangerous rip-and-replace — and the place agentic AI can safely enhance ROI in regulated environments. Count on sensible examples: proactive outreach that stops calls, conversational “entrance doorways” that repair clunky IVRs, and empathetic collections supported by prediction fashions.
Watch the video above, then go deeper with our stay session:
Shut the Expectation Hole: Modernization & Agentic AI for Monetary Companies — 18 November 2025, 15:00 GMT (16:00 CET). Save your seat right here >>
