SaaS overload
SaaS platforms – Salesforce, Groups, Gmail, Google Drive, Workplace 365, Dropbox, ServiceNow, GitHub, and lots of others – are vastly widespread, however the extra of those a company makes use of, the extra ‘silos’ of knowledge staff should trawl by way of to search out helpful info.
Based by former Google staff, Glean itself helps 100 of those platforms, which places the dimensions of the problem into perspective. Enterprise search LLMs remedy this downside by ingesting information from a number of platforms by way of public APIs, permitting clients to question information by way of a single SaaS interface.
In the meantime, AI capabilities have grow to be important to massive platforms equivalent to Slack, which could clarify why Salesforce sees this functionality as price altering its API entry guidelines to guard.
