Edgar Cervantes / Android Authority
TL;DR
- Ring customers have began seeing a number of entries of their exercise historical past for Might 28 that they don’t acknowledge.
- Ring insists that no accounts have been compromised, and that is merely a bug displaying incorrect data.
- Customers are nonetheless urgent for extra solutions, as some report entries for units they’ve by no means even owned.
Connecting sensible cameras to the web permits us to entry our feeds from anyplace, getting alerts and trying out what’s happening again at residence, irrespective of the place we’re. However for all these advantages, we additionally should belief that the businesses managing that connectivity are maintaining our cameras personal — in any other case, we’re going to finish up with one other scandal just like the one Wyze confronted three years in the past. Should you’re a Ring consumer, you could already be questioning in case your privateness has been violated, because of some very complicated data that’s been popping up within the app’s Management Middle.
Ring shares that it’s at the moment dealing “a problem the place data is displaying inaccurately” (through ZDNET). In a Fb publish from earlier right now, we get a little bit extra element, with Ring including that that is particularly “a bug that incorrectly shows prior login dates as Might 28, 2025.”
Stories on social media affirm as a lot, with customers sharing confusion over these a number of Might 28 entries of their utilization historical past. However extra than simply that date elevating some eyebrows, loads of customers are additionally seeing connections from units that they don’t acknowledge as their very own.
Ring affords a little bit background in a reply to that Fb publish:
Ring made a backend replace that resulted in prior login dates for shopper units to be inaccurately displayed as Might 28, 2025, and system names to be incorrectly displayed as “Gadget title not discovered”.
The units you see listed in your Approved Shopper Units have been units that you’ve got beforehand logged into your account with. These might embody units that you just now not use. There is no such thing as a indication of your account safety being compromised because of this bug.
Downside is, some customers vehemently dispute that every one these units are their very own — even older ones — and are nonetheless pushing for solutions. Whereas Ring mentions seeing “Gadget title not discovered,” that’s not what customers are reporting — they’re discovering particular, named {hardware} that they don’t have, like on this publish from Preston:
All through all of this, Ring has been insistent that this is a matter with customers seeing dangerous information — and never that any of this displays precise makes an attempt from third events to entry their cameras. That mentioned, communication surrounding the incident has been extra inconsistent than we’d like, and it’s very straightforward to know why Ring customers are so involved.
Ring says that it’s engaged on a repair, however as of now the bug seems to persist.
