Microsoft has launched an out-of-band Workplace replace to repair a identified difficulty that triggered Phrase, Excel, and Outlook to crash after putting in the KB5002700 safety replace for Workplace 2016.
The corporate acknowledged these issues following consumer experiences on social media that Workplace apps now not open after making use of the April 2025 safety updates.
“We’re experiencing a problem on Home windows 10 with Workplace 2016 the place Phrase and Excel now not open,” one impacted Workplace consumer mentioned.
“Similar habits right here: after beginning Phrase it crashes and likewise Outlook crashes in calendar view. Uninstalling KB5002700 resolved each points,” one other added.
Microsoft has now addressed these crash issues within the KB5002623 Workplace 2016 replace launched on Thursday, two days after KB5002700 was pushed throughout this month’s Patch Tuesday to repair a number of distant code execution vulnerabilities.
Workplace customers affected by this difficulty can obtain KB5002623 from Microsoft’s Obtain Heart, but it surely’s vital to notice that it solely applies to the Microsoft Installer (.msi)-based version of Workplace 2016.
“This replace fixes the identified difficulty in KB5002700 that causes Microsoft Phrase, Microsoft Excel, and Microsoft Outlook to cease responding,” Microsoft mentioned right now.
“To revive the complete Workplace 2016 suite to a working state, you should have each updates KB5002700 and KB5002623 put in.”
Immediately, Redmond additionally fastened the standalone “Obtain” hyperlink for localized basic Outlook variations, which have been mechanically set to English.
Moreover, it confirmed that it is engaged on mitigating a licensing difficulty that’s blocking entry to Microsoft 365 providers for some clients with Household subscriptions.
Final month, the corporate addressed one other difficulty inflicting the brand new Outlook e-mail shopper to crash when customers clicked a button that ought to have helped them change again to basic Outlook.
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