Microsoft is investigating an ongoing problem stopping customers throughout North America from accessing Workplace.com and the corporate’s Copilot AI-powered assistant.
In keeping with person reviews on DownDetector, this incident started impacting Microsoft’s companies virtually two hours in the past and is presently triggering server connection issues and inflicting points when attempting to log into accounts.
“Impression is restricted to some customers trying to entry Workplace.com and m365.cloud.microsoft. The vast majority of reviews are from customers situated within the North America area, however the full scope of affect remains to be underneath investigation,” Microsoft stated in a new service alert printed on the Microsoft 365 admin middle.
The corporate is presently accumulating telemetry information to determine the foundation explanation for the outage and trying to breed the problem to discover a answer.
“We’re persevering with to assessment service telemetry from parts that facilitate Workplace.com performance. In parallel, we’re trying to breed the problem internally to collect extra community diagnostics,” it added.
Till this ongoing outage is mitigated, clients can nonetheless entry Copilot utilizing alternate strategies, corresponding to:
- copilot.microsoft.com,
- Microsoft Copilot for the Microsoft 365 app,
- Microsoft 365 purposes (together with Microsoft Groups and Workplace Apps).
Whereas the corporate remains to be investigating which areas are impacted, this incident has been categorised as a crucial service problem (tracked underneath MO1138499 in the Microsoft 365 Admin Heart), which generally entails noticeable person affect.
This week, Microsoft has additionally shared a workaround for a recognized problem triggering “could not join” errors when launching the Microsoft Groups desktop and internet apps.
Two months earlier, the corporate mitigated one other incident that precipitated points with sure Microsoft 365 authentication options for patrons within the Europe, Center East, Africa (EMEA), and Asia Pacific (APAC) areas.
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