Microsoft is investigating a recognized OneDrive subject that’s inflicting searches to seem clean for some customers or return no outcomes even when trying to find information they know they’ve already uploaded.
In a help doc up to date this week, the corporate shared that this bug impacts Home windows, Android, iOS, and net customers.
“Some OneDrive private account customers might discover that search outcomes seem clean or do not return information they know exist. Whereas the information are nonetheless current and accessible, they do not seem in search outcomes,” Microsoft explains in a help doc printed this week.
“We’re actively investigating the foundation trigger. The difficulty seems to have an effect on a subset of customers, and we’re working carefully with help groups to higher perceive the scope.”
Redmond is working to find the foundation trigger of those ongoing search issues which are impacting customers throughout most OneDrive platforms. Microsoft added that there isn’t any recognized workaround for these affected and no estimated timeline for a repair.
“We acknowledge the impression this subject is having and need to reassure you that we’re working with urgency to resolve it as shortly as potential. Thanks in your persistence as we work to resolve it,” the corporate added.
Microsoft can also be investigating a separate subject affecting iOS customers and inflicting slo-mo movies uploaded to OneDrive to play at regular pace.
The corporate means that these experiencing this share the video from their iOS gallery to OneDrive as a substitute of manually importing it or including it to OneDrive by means of automated Digital camera Roll backup.
Earlier this yr, in January, Redmond mounted one other recognized subject inflicting macOS apps to freeze when opening or saving information in OneDrive.
As Redmond defined when it acknowledged the bug in November, it solely affected methods working Apple’s macOS 15 Sequoia working system.
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