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MHC’s NorthStar doc automation platform serves greater than 1,000 prospects throughout varied industries, together with monetary companies, healthcare, authorities, manufacturing, retail and extra. As such, these prospects function in diverse ERP environments, each on-premises and within the cloud. When MHC undertook the event of a cloud-based answer, that posed a variety of challenges. “Our pondering was our cloud software might discuss to their ERP cloud software and everyone could be completely happy,” defined Tom McMahon, Senior Architect, MHC NorthStar Platform. “As we acquired additional alongside within the course of, we realized a variety of our present prospects have been going to wish to transfer to our cloud platform, however they weren’t essentially going to maneuver their ERPs to the ERP equal. So, we would have liked a solution to get entry to their on-premises information.”
MHC just lately accomplished an analogous, though a lot smaller scale cloud challenge involving a printing answer the place they constructed their very own agent to entry on-premises information. “Our first thought was we’ll simply make an agent to get entry to the databases,” McMahon stated. “However after we began wanting into the challenges concerned in comparison with the comparatively easy print agent, we began wanting into different options.” The group started its due diligence and did a proof-of-concept with a vendor that returned unsatisfactory outcomes. The group ultimately got here throughout the Progress® DataDirect® Hybrid Knowledge Pipeline™ connectivity answer and noticed promise within the product’s sturdy integration capabilities. “We determined to do a proof-of-concept on Hybrid Knowledge Pipeline,” McMahon stated. “It was simple to arrange and get it up and working. It regarded like it will tackle many necessities with out a variety of work on our aspect to combine into our system—and that’s after we determined to maneuver ahead with Progress.”
Starting with the deployment and now greater than three years later, the group at MHC has full confidence within the choice to maneuver ahead with the Hybrid Knowledge Pipeline answer. They have been notably happy with the answer’s containerized cloud native structure that simplified deployment.
“We have been in a position to implement every thing straight in our present workflows and pipelines with minimal effort,” stated David Huynh, DevOps Supervisor, MHC. “Moreover, the quantity of documentation and proposals offered by Progress made it simple to observe the platform.”
The highly effective UI of the Hybrid Knowledge Pipeline answer can also be offering a number of advantages to MHC.
“The UI permits us to handle the combination setup with out a variety of growth required on our aspect,” he stated. “We simply needed to do a small quantity of growth to facilitate a few infrastructure sorts of points.”
The capabilities of the UI allowed MHC’s skilled companies group to shortly develop into specialists in working with the answer, streamlining the shopper onboarding course of.
“I used to be in a position to sit down with a few people on the shopper assist {and professional} companies group and get them arrange with none formal coaching,” McMahon stated. “It’s intuitive sufficient that they have been in a position to get the hold of it and determine it out themselves—and now they’re specialists with it.”
One other Progress benefit is the Hybrid Knowledge Pipeline assist group.
“Each time there’s a drawback, and there haven’t been many, the assist people at Progress have been nice,” he stated. “They supply speedy assist, we don’t have to attend 24 hours to get a solution, the responses are complete and significant.”
Transferring ahead, as MHC strives to convey the best stage of innovation to its NorthStar answer for its prospects, enhancing it with synthetic intelligence and different transformative applied sciences, the Hybrid Knowledge Pipeline answer is a useful a part of NorthStar’s infrastructure, offering very important information connectivity options.
MHC permits organizations to deal with digital transformation with velocity and confidence, delivering options to automate the creation, seize, and distribution of paperwork and communications throughout core enterprise processes. With a extremely versatile, end-to-end clever doc and fee automation platform, MHC permits enterprise customers to get rid of handbook processes, improve operational effectivity, and deepen vital stakeholder relationships, driving sustained progress and excellence.
For information connectivity options that may allow you to obtain your operational targets, look no additional than Progress DataDirect. Study extra.
