AI is revolutionizing how groups develop merchandise. On this weblog we’ll introduce a set of prompts you should use to know your customers, put together to interview actual customers, generate a product backlog, add acceptance standards, and consider your personal person tales.
All through this weblog, I’ll use a constant instance so you possibly can see how outcomes from one immediate feed into the subsequent. For our instance, let’s think about our group is creating a brand new product for valet-attended parking garages. We’ll validate our product by promoting initially to impartial parking garages comparable to at boutique inns.
For the examples right here, I will probably be utilizing ChatGPT’s GPT 5.2 Considering mannequin.
Constructing a Persona
It stays crucial for groups to know a product’s customers and clients by interviewing, surveying, and observing them. A group can complement these interactions by coaching an AI on what’s been realized after which interacting with a user-proxy AI. Crew members might, for instance, ask their user-proxy AI questions comparable to:
- What do you consider this characteristic?
- How typically would you utilize this characteristic?
- What might make this characteristic extra helpful?
- Which of those options would you discover extra helpful?
- Would you be prepared to pay for this characteristic?
The final type of our immediate to create a persona is:
Our product is [product description]
Construct me a persona of [ persona description]. Record their hopes, issues, emotional triggers, and resolution standards for selecting our product.
Right here’s what I used for the parking valet app:
Our firm is creating software program for valet-attended parking garages. To validate our product we are going to promote initially to impartial operations comparable to boutique inns.
Construct me a persona of the proprietor or supervisor of such a parking storage. Record their hopes, issues, emotional triggers, and resolution standards for selecting our product.
The Outcomes
I used to be given a persona, Carlos Martinez, who owns and operates a valet-attended storage with 80–200 areas at a boutique lodge. Carlos has 10–25 years in parking and hospitality. He has a group of 5–25 valet attendants, who’re a mixture of full-time and high-turnover part-time workers.
The purpose about high-turnover part-time workers is an perception I may need ignored. I take into consideration a lodge I go to typically: there are 4 attendants I see each journey, and I’d acknowledge them away from the lodge. The opposite attendants blur collectively. I wager they’re the high-turnover part-time ones.
You’ll be able to view the complete persona description within the popup beneath.
I significantly like seeing our persona’s hopes and aspirations. My character is such that I all the time wish to get proper all the way down to what a person wants, however understanding their hopes and aspirations is useful. There have been a couple of issues on this persona I won’t have recognized by myself:
- Lowering the dependency on one “supervisor who is aware of every little thing”
- Win or renew lodge contracts extra simply (I may need considered this later however I’d have been initially too centered on working the storage to have considered Carlos’s large concern: renewing the lodge’s contract with him)
- Predictable labor prices. If our product consists of the precise analytics, we are able to undoubtedly assist with this characteristic I won’t have considered.
Interviewing the Persona
As soon as AI has created the persona, inform it:
Please act as [persona name] and let me interview you.
You’ll be able to see an excerpt of my interview with Carlos.
The downloadable immediate pack consists of some pattern questions I’ve discovered helpful you should use to get began.
An Interview Information for Actual Customers
You may also use AI to organize interview questions of actual customers or clients who match a persona. To try this, I take advantage of this immediate:
I plan to interview some precise customers who match this persona. Please put together an interview information I can use.
Embrace key factors I ought to make initially about confidentially, time dedication, function, and that there aren't any proper or unsuitable solutions.
Establish questions I can ask in regards to the present course of and ache factors with it. As applicable, embody appropriate follow-up questions that probe for extra depth.
Embrace questions that can assist me perceive their desired future state together with objectives and success standards.
Embrace questions on constraints (regulatory or different) that I ought to ask.
Lastly, embody questions or statements I can use to wrap up the session.
You’ll be able to see the interview information for the owner-operator of the valet-attended parking storage. I’ve ready nicely over 100 of such interview guides through the years. this makes me understand how a lot better ready I might have been had AI been obtainable.
Writing Consumer Tales
On an agile mission, we finally wish to get to the extent of writing particular product backlog objects, sometimes person tales and job tales. To try this, we’ll use this immediate:
You're a enterprise analyst chargeable for writing clear, high-quality person and job tales.
Every person story should strictly observe this precise format:
As a [USER ROLE] I need [WHAT] in order that [WHY].
Every job story should strictly observe this format:
When [SITUATION], I wish to [MOTIVATION] so I can [EXPECTED OUTCOME].
Every person and job story should fulfill the INVEST standards as follows:
- Impartial: one characteristic or want per story.
- Negotiable: open to dialogue, keep away from overly detailed options.
- Helpful: clearly advantages the person or enterprise.
- Estimable: scoped nicely for effort estimation.
- Small: completable inside one dash.
- Testable: indicate verifiable outcomes (acceptance standards not required).
Use clear, concise language appropriate for agile growth groups.
Produce tales within the precise format beneath with no numbering, bullet factors, commentary, or clean strains.
Select between person and job tales for every want as applicable.
Don't deviate from these codecs or add anything.
The product is [describe the product].
Deal with this useful space of the product: [describe a subset of the product].
Your job is to generate as many tales as wanted to for [attach a persona PDF or name the persona].
The vast majority of this immediate offers steering on what person and job tales are, describes the INVEST standards of excellent tales after which instructs the AI to provide tales with out additional info or formatting. This permits them to be simply copied and imported right into a backlog administration system.
The previous couple of strains of the immediate are the place issues get attention-grabbing.
Product Description
Describe the services or products being developed. You’ll be able to alter the immediate to incorporate this as a file you probably have an in depth description.
Useful Space
Instruct the AI to deal with a subset of the product. In the event you’re creating a phrase processor, for instance, you may deal with printing. The method might be repeated for every space of the product.
Persona
Lastly, point out the persona (or person position) for whom you wish to write tales. In the event you created the persona within the AI chat, you possibly can simply title the persona (e.g., “for Carlos”).
Nonetheless, because you’ll seemingly repeat this course of, it’s helpful to save lots of the persona description in a file and add the file.
Tales for the Valet Parking Instance
For our ongoing parking valet instance product, right here’s how I stuffed within the final a part of the immediate:
You're a enterprise analyst … [same as above]
The product is a brand new software program product to be offered to valet-attended parking storage proprietor/operators. To validate our product, we are going to initially promote it to impartial operations comparable to boutique inns.
Your job is to generate as many tales as wanted for the persona hooked up.
I didn’t instruct the AI to deal with a subset of the storage proprietor/operator’s wants on this case. I felt just like the proprietor’s wants had been sufficiently small I might let the AI deal with all of them. Right here’s what I bought:
- When automobiles are dropped off by visitors, I need every handoff recorded clearly so I can cut back disputes about accountability.
- As an owner-operator I need proof of auto situation at drop-off in order that I can shield the enterprise from false injury claims.
- When a valet retrieves a car for a visitor, I need the retrieval time tracked so I can monitor visitor wait instances.
- As an owner-operator I wish to know which valet dealt with every car in order that I can maintain workers accountable if points come up.
- When peak check-in or check-out durations happen, I need the drop-off and retrieval course of to remain quick so I can meet lodge service expectations.
- As an owner-operator I need visibility into automobiles at present in valet custody in order that I can reply lodge or visitor questions confidently.
- When a visitor studies an issue throughout pickup, I need entry to a transparent file of the car’s historical past so I can resolve the difficulty shortly.
- As an owner-operator I need the drop-off and retrieval workflow to be easy for valets in order that new or momentary workers can use it appropriately.
- When I’m not on-site, I wish to see what automobiles are being dropped off and retrieved so I can really feel in command of operations remotely.
You’ll be able to see the immediate gave AI sufficient element that it might appropriately fluctuate between person and job tales. It selected job tales when a set off or scenario was extra essential than the particular person performing a narrative. For instance when automobiles are dropped off and when I’m no on-site.
Including Acceptance Standards
I choose including acceptance standards as a separate step after I’ve tales for one a part of the product. AI can simply add these as a easy bulleted checklist or in Gherkin format (given-when-then).
I discover the simplicity and terseness of a easy checklist preferable after I’ll evaluate the tales with customers. You may also ask AI to transform them into Gherkin format later.
To generate acceptance standards inside the identical AI session, you should use this immediate:
Please add acceptance standards to the tales you wrote expressing them as [just a list][in Gherkin format].
Instance Acceptance Standards
Right here’s the instance acceptance standards as a easy checklist and in Gherkin format for this story:
As an owner-operator I need proof of auto situation at drop-off in order that I can shield the enterprise from false injury claims.
Record
- Car situation proof is captured at drop-off
- The proof is related to the right car file
- The proof might be seen after the car is returned
Gherkin
Function: Seize car situation at drop-off
Situation: File car situation proof throughout drop-off
Given a car is being dropped off by a visitor
When the valet completes the drop-off course of
Then the system captures proof of the car’s situation
And the proof is related to the right car file
Situation: View car situation proof after drop-off
Given a car has been dropped off with situation proof recorded
When the owner-operator views the car file
Then the car situation proof is displayed
And the proof is clearly identifiable as taken at drop-off
Given a injury declare is reported by a visitor
And car situation proof exists from drop-off
When the owner-operator critiques the declare
Then the owner-operator can entry the drop-off situation proof
And the proof features a timestamp indicating when it was captured
Having AI Consider Your Personal Tales
Synthetic Intelligence doesn’t have a monopoly on creativity. So naturally you have to to write down some person or job tales your self. Once you do, it may be useful to have AI consider your tales. You’ll be able to even have AI consider its personal tales–in spite of everything, it’s not excellent.
We’ll have AI consider our tales towards the well-known INVEST standards. These point out that tales must be:
- Impartial
- Negotiable
- Valauble
- Estimable
- Small
- Testable
Right here’s the overall type of the immediate for evaluating tales:
You're an professional agile coach specializing in person story high quality. Your job is to judge person and job tales towards the INVEST standards beneath:
- Impartial: Story stands alone with out dependencies.
- Negotiable: Story is open to dialogue and refinement.
- Helpful: Story delivers clear person or enterprise worth.
- Estimable: Effort might be moderately estimated.
- Small: Story might be accomplished inside one dash.
- Testable: Story has clear, verifiable completion standards.
[Optional: Examples of good and bad output are in the attached file.]
For every person story and its acceptance standards
1. Establish solely the INVEST standards that the story does NOT meet.
2. For every unmet criterion, present a concise, particular clarification (1-2 sentences) centered on why the story fails it.
3. Recommend one concrete, actionable change that may make the story absolutely meet all INVEST standards, instantly addressing the unmet factors.
Format your response precisely as follows:
Story: [repeat the story]
INVEST Standards Not Met: [criteria separated by commas]
Clarification:
Recommended Enchancment: [Concrete, actionable change]
Don't present suggestions on standards the story already meets.
Keep away from verbose or generic explanations. Recommend just one centered change.
Listed here are the tales and their acceptance standards:
[Stories followed by their acceptance criteria]
This immediate helps optionally together with a file containing examples of excellent and dangerous person tales and acceptance standards. I recommend initially evaluating your tales with out bothering to do that. The outcomes will seemingly be ok.
Nonetheless, it’s simple to slowly assemble a doc of excellent and dangerous examples by including one or two every time you do that. The AI Immediate Pack: Consumer Tales reveals an instance format for the examples.
You’ll be able to see how AI evaluated three of its personal tales.
A Sensible Associate, Not a Substitute
AI received’t change the necessity to discuss with actual customers, make judgment calls, or train product sense. What it can do is dramatically cut back the friction between these actions. It helps groups transfer quicker from obscure concepts to concrete artifacts, exposes blind spots we would in any other case miss, and raises the baseline high quality of our work—particularly when time or expertise is proscribed.
Used nicely, AI turns into a tireless collaborator: one which remembers each persona element, by no means runs out of endurance for rewrites, and may immediately shift from big-picture considering to express backlog objects. The prompts on this weblog will not be meant to be adopted blindly, however tailored, challenged, and refined—similar to any good agile apply.
If there’s one mindset shift to remove, it’s this: don’t ask whether or not AI can change a part of your product discovery or backlog refinement course of. Ask the way it might help you present up higher ready for the conversations that also matter most—with customers, stakeholders, and your group. That’s the place its actual worth lies.
Want Assist Utilizing AI to Speed up Your Crew?
Teaching groups on instruments and approaches like that is what we do. If you wish to focus on how we might help your group incorporate AI into its agile work, let’s discuss.
Snapshot
Title: Carlos Martinez
Position: Proprietor–Operator / Normal Supervisor
Enterprise: Valet-attended storage serving a boutique lodge (80–200 areas)
Expertise: 10–25 years in parking & hospitality
Crew: 5–25 valet attendants, mixture of full-time and excessive turnover part-time workers
Tech Savviness: Reasonable – makes use of instruments that “simply work,” skeptical of flashy software program
Shopping for Authority: Last decision-maker (generally with lodge GM enter)
Core Actuality of Their Job
Carlos lives within the house between hospitality expectations and operational chaos.
- Friends count on luxury-level service
- Workers is usually inexperienced or rotating
- Margins are skinny
- One misplaced key, one broken automobile, or one offended VIP can destroy a relationship with the lodge
He doesn’t get up fascinated by “software program.”
He wakes up fascinated by preserving the operation clean, workers accountable, and lodge companions joyful.
Hopes & Aspirations
What Carlos desires—even when he doesn’t all the time say it:
Operational
- Fewer every day fires to place out
- Clean peak durations (check-in/out, occasions)
- Much less dependency on one “supervisor who is aware of every little thing”
Monetary
- Cut back income leakage (missed tickets, money mishandling)
- Decrease insurance coverage claims and disputes
- Predictable labor prices
Status
- Be often known as the dependable operator inns belief
- Win or renew lodge contracts extra simply
- Keep away from embarrassment in entrance of visitors or lodge administration
Private
- Go dwelling with out late-night telephone calls
- Spend extra time rising the enterprise as an alternative of babysitting it
- Really feel in management of what’s taking place when he’s not bodily there
Key Issues & Fears
These are the emotional landmines your product should keep away from triggering negatively:
Operational Dangers
- “My workers received’t use it appropriately.”
- “It’ll gradual us down throughout rushes.”
- “If the system goes down, I’m lifeless.”
Monetary Dangers
- Ongoing subscription charges consuming margins
- Hidden prices ({hardware}, coaching, assist)
- Paying for options he doesn’t want
Belief & Change
- “Each software program vendor says they’re completely different.”
- Concern of being the guinea pig
- Previous dangerous experiences with parking or POS techniques
Relationship Dangers
- Resort complains about visitor wait instances
- Harm disputes with no proof
- Lack of a lodge contract as a consequence of perceived incompetence
Emotional Triggers (What Makes Him Lean In)
These are highly effective moments the place your product clicks emotionally:
Ache-Based mostly Triggers
- “We misplaced a key final week.”
- “A visitor claims we scratched their BMW.”
- “I can’t inform who’s really good on my workers.”
- “I wasn’t there and no person can inform me what occurred.”
Aspiration-Based mostly Triggers
- “I need lodge managers to belief us fully.”
- “I need actual visibility with out micromanaging.”
- “I need proof when one thing goes unsuitable.”
Aid Triggers
- “That might save me so many arguments.”
- “That might’ve helped final weekend.”
- “So I wouldn’t should be on-site on a regular basis?”
How They Consider Software program (Resolution Standards)
Carlos doesn’t purchase options — he buys danger discount.
1. Velocity & Simplicity (High Precedence)
- Can valets use it with minimal coaching?
- Does it work quick throughout peak instances?
- Is it usable on telephones they have already got?
❌ Complicated workflows = rapid rejection
2. Proof & Accountability
- Pictures of auto situation
- Time-stamped handoffs
- Clear audit path (who parked what, when)
“When there’s a dispute, can I show what occurred?”
3. Reliability
- Works offline or throughout poor connectivity
- No crashes throughout rush hours
- Robust assist when one thing breaks
“I can’t clarify tech failures to lodge administration.”
4. ROI Readability
He desires to know:
- Will this cut back claims?
- Will it pace throughput?
- Will it cut back staffing complications?
Even higher in case you can say:
“One averted injury declare pays for this.”
5. Match for Impartial Operations
- Not designed just for huge garages
- Pricing that scales moderately
- Doesn’t require IT workers or complicated setup
6. Credibility & Belief Indicators
- Different boutique inns or related operators utilizing it
- References he can name
- Clear understanding of valet workflows (not generic parking discuss)
Shopping for Course of (How He Truly Decides)
- Triggered by a ache
(injury declare, lodge grievance, workers situation) - Desires a demo that appears like his operation
- Not a generic enterprise pitch
- Actual valet circulate, actual constraints
- Asks:
- “How briskly can we be dwell?”
- “What if my workers hates it?”
- “What occurs when one thing breaks?”
- Assessments belief
- Responsiveness of gross sales/assist
- Willingness to adapt
- Honesty about limitations
- Decides shortly if it feels secure
- Small operators don’t run lengthy procurement cycles
- Emotional confidence issues as a lot as logic
Methods to Place Your Product to Win
Communicate in outcomes, not options:
- “Cut back injury disputes”
- “Shield your lodge relationship”
- “Know what’s taking place with out being on-site”
- “Designed for actual valet pace”
Keep away from:
- Over-promising automation
- Enterprise jargon
- Lengthy setup timelines
*Do you utilize any software program at present?
Yeah, we do — however I wouldn’t say we love it.
Proper now we’re utilizing a reasonably primary valet system. It handles digital tickets and funds, largely. We additionally nonetheless lean on paper greater than I’d like throughout busy instances as a result of it’s simply quicker and everybody is aware of it.
For injury, actually, it’s a mixture. Typically we take images, generally we don’t. It relies on who’s working and the way slammed we’re. There’s no constant course of, which is a part of the issue.
From my aspect, I’ll have a look at studies on the finish of the day or week, however I don’t actually have a dwell view except I’m on-site. If I’m not there, I’m counting on the supervisor to inform me what’s occurring.
So yeah — we’re utilizing software program, however it doesn’t actually really feel prefer it’s constructed for a way valet really works beneath stress.
What’s your one largest ache level together with your present software program?
If I needed to choose one factor?
It doesn’t maintain up after we’re busy.
Throughout rushes — lodge check-in, check-out, occasions — the software program turns into extra of a suggestion than a system. Screens load slowly, steps really feel clunky, and my guys simply default again to paper or reminiscence as a result of they’re making an attempt to maintain vehicles transferring.
That’s when errors occur:
- Pictures don’t get taken
- Tickets get skipped
- Later, when there’s an issue, the file is incomplete or ineffective
So the most important ache level is that this hole between how the software program expects us to work and how valet really works when there’s stress. If it could possibly’t be trusted throughout the busiest moments, it’s probably not defending me after I want it most.
You talked about not having a dwell view except you’re onsite. Does that imply you want distant entry so you possibly can see how issues are going once you’re at dwelling maybe?
Yeah — that’s precisely what I imply.
Once I’m at dwelling or off-site, I’m mainly blind. If every little thing’s clean, nice, I don’t hear something. But when one thing’s going unsuitable, I often discover out after the very fact — or I get a burdened telephone name with half the story.
What I’d need isn’t a bunch of charts or difficult stuff. I simply need to have the ability to pull out my telephone and see, at a look:
- What number of vehicles are within the system proper now
- Whether or not retrievals are backing up
- If one thing uncommon is occurring
That manner I can resolve:
- Do I have to name in additional assist?
- Is that this an actual downside or only a busy second?
- Do I want to move in, or can it wait?
So yeah, distant visibility can be big — not so I can micromanage, however so I’m not guessing.
You point out your telephone. Do you favor an app or a web site?
Truthfully? My telephone — however I don’t actually care whether or not it’s an app or a web site, so long as it really works nicely on my telephone.
If it’s an app:
- It must open quick
- Not crash
- Not want fixed updates proper after I want it
If it’s a web site:
- It needs to be really mobile-friendly
- No tiny buttons, no desktop layouts squeezed onto a telephone
- Must work reliably on spotty cell service
What I don’t need is one thing that technically works on cell however clearly wasn’t designed for it.
For me, the precedence is:
- Quick entry
- Clear, easy info
- Works wherever I’m
In the event you may give me that, I’m not going to argue about app versus net.
Audience: Impartial valet storage homeowners or basic managers (e.g., boutique inns)
Length: 30–45 minutes
Mode: In-person or video (telephone is okay however more durable for follow-ups)
1. Opening & Framing (2–3 minutes)
Learn or paraphrase this. Don’t skip it.
Key Factors to Cowl
- Function
“We’re exploring how valet parking operations really work day after day, particularly beneath stress. That is analysis, not a gross sales name.” - Confidentiality
“All the things you share will probably be saved confidential. We received’t attribute feedback to you or what you are promoting.” - Time Dedication
“This could take about 30–45 minutes. I’ll control time, and we are able to cease anytime.” - No Proper or Unsuitable Solutions
“There aren’t any proper or unsuitable solutions. I’m interested by what actually occurs, not what’s supreme.” - Permission to Probe
“I could ask follow-up questions or push for examples—simply to verify I perceive.”
Transition
“To begin, I’d like to know your operation because it exists immediately.”
2. Background & Context (5 minutes)
Core Questions
- Are you able to inform me about your parking operation?
- Measurement of the storage?
- Sort of property you serve (lodge, occasion house, mixed-use)?
- What number of valets on a typical shift?
Comply with-Ups
- How lengthy have you ever been working this operation?
- How concerned are you day after day?
- What does a good day seem like for you operationally?
3. Present Course of (10–12 minutes)
Purpose: Perceive actuality, not workflows on paper.
Consumption & Retrieval
- Stroll me by means of what occurs when a visitor arrives and arms over their automobile.
- What occurs from the second a visitor requests their automobile again?
Comply with-Ups
- The place do issues most frequently decelerate?
- What steps are generally skipped once you’re busy?
- Who decides how the method really runs throughout a rush?
Instruments & Techniques
- What instruments or software program are you at present utilizing?
- What do you continue to do on paper or manually?
Comply with-Ups
- What do workers like about your present setup?
- What do they complain about?
- When does the system not get used—and why?
4. Ache Factors & Friction (10–quarter-hour)
Purpose: Get concrete tales, not characteristic requests.
Core Ache Questions
- What’s probably the most irritating a part of working this operation?
- The place do issues have a tendency to point out up most frequently?
Deep Probing Comply with-Ups
- Are you able to inform me in regards to the final time that occurred?
- What was the impression—financially, emotionally, or with the lodge?
- How typically does that happen?
- How do you often discover on the market’s an issue?
Danger & Stress
- What retains you up at evening about this enterprise?
- What sorts of points make your telephone ring after hours?
Comply with-Ups
- How do you deal with disputes with visitors?
- How do lodge managers often get entangled?
- What occurs once you don’t have clear info?
5. Rush Hours & Failure Modes (5–7 minutes)
That is typically the place the true fact comes out.
Core Questions
- Inform me about your busiest instances.
- What breaks down throughout rush durations?
Comply with-Ups
- What do workers do otherwise when it’s slammed?
- Which guidelines or steps change into “non-obligatory”?
- What’s the price of these shortcuts later?
6. Desired Future State (7–10 minutes)
Purpose: Perceive outcomes, not options.
Imaginative and prescient Questions
- If every little thing labored completely, what can be completely different?
- What would make you say, “This operation is beneath management”?
Success Standards
- How would you understand issues had been higher?
- What metrics matter most to you?
- Wait instances?
- Fewer claims?
- Fewer calls?
- Resort satisfaction?
Comply with-Ups
- What would workers discover was completely different?
- What would lodge administration discover?
- What would you personally discover day after day?
7. Constraints & Realities (5 minutes)
These questions stop constructing one thing unusable.
Operational Constraints
- What limits what you possibly can change immediately?
- Staffing?
- Finances?
- Coaching time?
Regulatory / Compliance
- Are there any rules that have an effect on how you use?
- Information privateness?
- Insurance coverage necessities?
- Native or hotel-specific guidelines?
Technical Constraints
- What gadgets do workers really use?
- How dependable is web or mobile service within the storage?
Comply with-Ups
- Have constraints killed an answer you tried earlier than?
- What’s non-negotiable in your operation?
8. Shopping for & Resolution-Making (Non-compulsory however Helpful – 5 minutes)
If applicable:
- How do you often resolve to strive new software program or instruments?
- Who else is concerned in that call?
Comply with-Ups
- What makes you hesitant?
- What builds confidence?
- What would make one thing a “no-brainer” for you?
9. Wrap-Up & Shut (3–5 minutes)
Reflection
- Is there something essential we didn’t cowl?
- In the event you might give recommendation to somebody constructing software program for valet operations, what wouldn’t it be?
Validation
“I could summarize what I heard—inform me if this sounds proper.”
(Briefly replicate again 2–3 key pains you heard.)
Subsequent Steps
- Would you be open to a follow-up dialog or seeing an early idea?
- Is there anybody else you suppose I ought to discuss to?
Thank You
“Thanks—this was extraordinarily useful. I actually admire you being candid.”
Interviewer Ideas (Necessary)
- Ask “Inform me in regards to the final time…” typically
- Sit in silence after solutions — homeowners typically add extra
- Keep away from pitching or validating options
- Seize precise phrases — they’re gold for messaging
1. Quick, Frictionless Drop-Off
Job Story:
Once I arrive at my vacation spot, I wish to hand over my automobile shortly and easily, so I can transfer on with out delays or awkwardness.
Acceptance Standards
- Drop-off requires minimal steps from the visitor.
- Valet can full consumption with out slowing car circulate.
- Visitor will not be required to obtain an app or create an account.
- Drop-off feels organized and environment friendly, even throughout busy durations.
- Visitor interplay time is brief and predictable.
2. Clear Affirmation That My Automobile Was Checked In
Consumer Story:
As a visitor, I need affirmation that my automobile has been correctly checked in, so I do know the valet has my car recorded appropriately.
Acceptance Standards
- Visitor receives clear affirmation that check-in is full.
- Affirmation consists of an identifiable reference to the car.
- Visitor understands the way to retrieve their automobile later.
- Affirmation doesn’t require extra effort from the visitor.
- No ambiguity about whether or not the automobile was efficiently accepted.
3. Confidence My Automobile Will Be Returned within the Similar Situation
Job Story:
Once I give my keys to the valet, I need confidence that my automobile’s situation is documented, so I don’t fear about injury disputes later.
Acceptance Standards
- Car situation is documented at consumption.
- Documentation happens with out delaying the visitor.
- Visitor notion is that the method is honest {and professional}.
- Situation data might be referenced if a query arises.
- Course of will increase visitor belief moderately than anxiousness.
4. Feeling That My Automobile Is in Skilled Palms
Consumer Story:
As a visitor, I need the valet course of to really feel organized {and professional}, so I belief the individuals dealing with my automobile.
Acceptance Standards
- Valet interactions really feel assured and well-coordinated.
- The method seems constant throughout completely different workers members.
- Instruments and procedures look intentional, not improvised.
- Visitor perceives competence even throughout busy durations.
- The expertise aligns with expectations of the venue.
5. Easy, Low-Effort Automobile Retrieval
Job Story:
Once I’m prepared to go away, I need requesting my automobile to be simple and apparent, so I don’t really feel caught or not sure what to do.
Acceptance Standards
- Visitor clearly understands the way to request their car.
- Retrieval request requires minimal steps.
- Visitor doesn’t want to recollect complicated info.
- Retrieval course of works the identical manner each time.
- Visitor doesn’t really feel depending on discovering the “proper” particular person.
6. Predictable Wait Time for Automobile Return
Consumer Story:
As a visitor, I wish to know what to anticipate when retrieving my automobile, so I’m not pissed off or left guessing.
Acceptance Standards
- Visitor receives a transparent expectation of wait time.
- Adjustments or delays are communicated clearly.
- Ready feels intentional moderately than forgotten.
- Friends will not be left with out info.
- The method reduces uncertainty even when waits are longer.
7. Assurance That My Automobile Hasn’t Been Forgotten
Job Story:
Once I’m ready for my automobile, I need reassurance that it’s being retrieved, so I don’t really feel ignored or forgotten.
Acceptance Standards
- Visitor receives clear indicators that retrieval is in progress.
- There may be seen exercise indicating progress.
- Friends don’t have to repeatedly ask for standing.
- Ready expertise feels acknowledged.
- The system prevents automobiles from being ignored.
8. Clean, Quick Cost Expertise
Consumer Story:
As a visitor, I need fee to be fast and easy, so it doesn’t decelerate my departure.
Acceptance Standards
- Cost requires minimal time and steps.
- Cost strategies are clear and generally accepted.
- Cost doesn’t delay car retrieval.
- Visitor understands when and the way fee happens.
- Cost appears like a part of a clean exit, not a hurdle.
9. Respectful Dealing with of My Car and Belongings
Job Story:
Once I go away my automobile with valet, I wish to belief that will probably be dealt with fastidiously and respectfully, so I really feel comfy utilizing the service once more.
Acceptance Standards
- Car dealing with seems cautious and deliberate.
- Visitor belongings will not be disturbed.
- Workers habits reinforces respect for the car.
- The method discourages misuse or tough dealing with.
- Visitor leaves with confidence in how their automobile was handled.
10. Clear Decision If One thing Goes Unsuitable
Consumer Story:
As a visitor, I need points to be addressed calmly and transparently, so I really feel handled pretty if there’s an issue.
Acceptance Standards
- Friends are listened to with out defensiveness.
- Clear steps for decision are communicated.
- Related info might be reviewed if wanted.
- Visitor understands what is going to occur subsequent.
- The interplay preserves belief even in disagreement.
11. Constant Expertise Throughout Totally different Workers Members
Job Story:
When completely different valets deal with my automobile, I need the expertise to really feel constant, so service high quality doesn’t rely on who’s working.
Acceptance Standards
- Core steps of the expertise are the identical no matter workers.
- Details about the car is shared throughout workers members.
- Friends don’t have to re-explain themselves.
- Variability in service high quality is minimized.
- Expertise feels standardized however not robotic.
12. A Valet Expertise That Matches the Venue
Consumer Story:
As a visitor, I need valet service that feels applicable to the lodge or venue, so it displays the standard of the place I’m staying.
Acceptance Standards
- Valet expertise aligns with the tone of the venue.
- Communication type matches visitor expectations.
- The method feels intentional and polished.
- Nothing about valet detracts from the venue expertise.
- Valet appears like an extension of the property, not a separate operation.
13. Minimal Ready in Public or Uncomfortable Areas
Job Story:
Once I’m retrieving my automobile, I wish to spend as little time ready exterior as attainable, so the expertise ends comfortably.
Acceptance Standards
- Retrieval timing minimizes pointless ready.
- Friends will not be left standing with out steering.
- Ready areas really feel intentional or momentary.
- Retrieval is coordinated to cut back idle time.
- The top of the expertise feels environment friendly and thoughtful.
14. Feeling Valet Is a Comfort, Not a Problem
Job Story:
Once I select valet parking, I need it to really feel simpler than self-parking, so it’s value the price and energy.
Acceptance Standards
- Total expertise is easier than self-parking.
- Visitor effort is minimized from arrival to departure.
- The method saves time or psychological effort.
- Visitor feels the service added worth.
- Visitor would select valet once more in the same scenario.
1. Quick, Frictionless Drop-Off
Job Story:
Once I arrive at my vacation spot, I wish to hand over my automobile shortly and easily, so I can transfer on with out delays or awkwardness.
Situation: Visitor drops off car shortly
Given a visitor arrives on the valet stand
When the valet accepts the car
Then the drop-off course of completes with minimal interplay from the visitor
And the visitor will not be required to obtain an app or create an account
And car circulate will not be slowed throughout busy durations
2. Clear Affirmation That My Automobile Was Checked In
Consumer Story:
As a visitor, I need affirmation that my automobile has been correctly checked in, so I do know the valet has my car recorded appropriately.
Situation: Visitor receives affirmation of check-in
Given a visitor arms over their car
When the check-in course of is accomplished
Then the visitor receives clear affirmation that the car is recorded
And the affirmation consists of an identifiable reference to the car
And the visitor understands the way to retrieve the car later
3. Confidence My Automobile Will Be Returned within the Similar Situation
Job Story:
Once I give my keys to the valet, I need confidence that my automobile’s situation is documented, so I don’t fear about injury disputes later.
Situation: Car situation is documented at consumption
Given a visitor drops off a car
When the valet completes consumption
Then the car’s situation is documented
And the documentation doesn’t delay the visitor
And the method feels honest {and professional} to the visitor
4. Feeling That My Automobile Is in Skilled Palms
Consumer Story:
As a visitor, I need the valet course of to really feel organized {and professional}, so I belief the individuals dealing with my automobile.
Situation: Visitor perceives knowledgeable valet expertise
Given a visitor interacts with valet workers
When the car is checked in or retrieved
Then the method seems organized and constant
And workers habits conveys competence
And the expertise matches expectations of the venue
5. Easy, Low-Effort Automobile Retrieval
Job Story:
Once I’m prepared to go away, I need requesting my automobile to be simple and apparent, so I don’t really feel caught or not sure what to do.
Situation: Visitor requests car retrieval simply
Given a visitor is able to go away
When the visitor initiates a retrieval request
Then the method is obvious and requires minimal steps
And the visitor doesn’t want to recollect complicated info
And the retrieval course of is constant every time
6. Predictable Wait Time for Automobile Return
Consumer Story:
As a visitor, I wish to know what to anticipate when retrieving my automobile, so I’m not pissed off or left guessing.
Situation: Visitor is knowledgeable of anticipated wait time
Given a visitor has requested their car
When retrieval is in progress
Then the visitor receives a transparent expectation of wait time
And any delays are communicated
And the visitor will not be left with out info
7. Assurance That My Automobile Hasn’t Been Forgotten
Job Story:
Once I’m ready for my automobile, I need reassurance that it’s being retrieved, so I don’t really feel ignored or forgotten.
Situation: Visitor receives reassurance throughout retrieval
Given a visitor is ready for his or her car
When retrieval is underway
Then the visitor receives indicators that progress is being made
And the visitor doesn’t have to repeatedly ask for standing
And automobiles will not be ignored or forgotten
8. Clean, Quick Cost Expertise
Consumer Story:
As a visitor, I need fee to be fast and easy, so it doesn’t decelerate my departure.
Situation: Visitor completes fee effectively
Given a visitor is able to depart
When fee is required
Then fee might be accomplished shortly
And fee doesn’t delay car retrieval
And the visitor understands when and the way fee happens
9. Respectful Dealing with of My Car and Belongings
Job Story:
Once I go away my automobile with valet, I wish to belief that will probably be dealt with fastidiously and respectfully, so I really feel comfy utilizing the service once more.
Situation: Car is dealt with with care
Given a visitor leaves their car with valet
When the car is parked and retrieved
Then the car seems to have been dealt with fastidiously
And private belongings will not be disturbed
And workers habits reinforces respect for the car
10. Clear Decision If One thing Goes Unsuitable
Consumer Story:
As a visitor, I need points to be addressed calmly and transparently, so I really feel handled pretty if there’s an issue.
Situation: Visitor raises a priority or situation
Given a visitor studies an issue
When valet workers reply
Then the visitor is listened to respectfully
And clear subsequent steps are communicated
And related info might be reviewed if wanted
11. Constant Expertise Throughout Totally different Workers Members
Job Story:
When completely different valets deal with my automobile, I need the expertise to really feel constant, so service high quality doesn’t rely on who’s working.
Situation: Visitor interacts with a number of valets
Given completely different workers members deal with the identical car
When the visitor interacts with valet service
Then the core expertise stays constant
And details about the car is shared throughout workers
And the visitor doesn’t have to re-explain themselves
12. A Valet Expertise That Matches the Venue
Consumer Story:
As a visitor, I need valet service that feels applicable to the lodge or venue, so it displays the standard of the place I’m staying.
Situation: Valet expertise aligns with venue high quality
Given a visitor makes use of valet at a particular venue
When interacting with the valet service
Then the expertise matches the tone and high quality of the venue
And valet appears like an extension of the property
13. Minimal Ready in Public or Uncomfortable Areas
Job Story:
Once I’m retrieving my automobile, I wish to spend as little time ready exterior as attainable, so the expertise ends comfortably.
Situation: Visitor minimizes idle ready
Given a visitor is retrieving their car
When the car is being ready
Then pointless ready is minimized
And the visitor will not be left standing with out steering
And retrieval timing feels coordinated
14. Feeling Valet Is a Comfort, Not a Problem
Job Story:
Once I select valet parking, I need it to really feel simpler than self-parking, so it’s value the price and energy.
Situation: Visitor evaluates valet as a comfort
Given a visitor chooses valet parking
When evaluating the expertise to self-parking
Then valet requires much less effort from the visitor
And the method saves time or psychological effort
And the visitor would select valet once more
Story: As an owner-operator I need visibility into automobiles at present in valet custody in order that I can reply lodge or visitor questions confidently.
INVEST Standards Not Met: Testable
Clarification:
The acceptance standards depend on imprecise language comparable to “close to real-time,” which makes it unclear the way to objectively confirm that the story is full.
Recommended Enchancment:
Outline a measurable replace expectation, for instance by stating that car standing updates happen inside an outlined variety of seconds after drop-off or retrieval.
Story: When a visitor studies an issue throughout pickup, I need entry to a transparent file of the car’s historical past so I can resolve the difficulty shortly.
INVEST Standards Not Met: Estimable
Clarification:
The scope of “clear file” and “full car timeline” will not be bounded, which might vary from a couple of occasions to intensive historic knowledge, making sizing unsure.
Recommended Enchancment:
Explicitly constrain the car historical past to a small, outlined set of occasions comparable to drop-off, retrieval, and assigned valet.
Final replace:
January thirteenth, 2026
