Klarna CEO Sebastian Siemiatkowski has already used AI to switch himself throughout earnings stories, and now Klarna is utilizing AI to clone him one other method: by way of an AI-powered telephone hotline.
The hotline is now open for customers to offer suggestions to an interactive AI model of Siemiatkowski that’s educated on his “actual voice, insights, and experiences,” based on a press launch.
“Prospects, together with customers and retailers alike, can converse to it about product options, points and solutions for enhancements,” Klarna says. “‘AI Sebastian’ may reply questions on Klarna’s imaginative and prescient and mission, and discuss its founding story and journey to this point, based mostly on learnings from ‘actual life Sebastian.’”
After the hotline takes a name, a transcript and abstract are generated which are “routinely analyzed by a big language mannequin (LLM), populating an inner stay feed and innovation dashboard.” Klarna says its product and engineering groups will then evaluation the “actionable insights instantly” and assign “precedence duties.” The corporate claims that points raised right this moment might “translate into tangible product enhancements already the next day.”
Cellphone numbers for the hotline can be found now within the US, +14246675385, and Sweden, +46852512594. I known as the US hotline simply to see what the expertise was like. After a quick message telling me the decision could also be recorded, the AI model of Siemiatkowski prompted me to share suggestions about utilizing Klarna. It doesn’t matter what I requested AI Siemiatkowski, even sillier questions, the AI typically tried to push me again to sharing suggestions.
That’s an attention-grabbing query. My focus is completely on Klarna and gathering suggestions to enhance our companies. I don’t have info or conversations with characters from video games like Fortnite. I’m right here to listen to your ideas on Klarna. Is there the rest about your expertise with Klarna that you just’d wish to share, or any concepts you could have for a way we might make issues even higher?
OpenAI additionally has a hotline to speak with an AI chatbot. You may name ChatGPT at 1-800-CHATGPT.
