However final February the mom realized that she had been paying began receiving payments from T-Cellular charging her $120 every month. T-Cellular had mistakenly left one of many three strains lively despite the fact that the shopper had made it clear that every one three of her strains had been purported to be canceled. Surprisingly, T-Cellular admitted to the error and promised to pay again the previous buyer $120 instantly and mentioned the remaining $351 that the service owed her could be accepted in only a few days.
@bubbleteabella Let me inform you how T-Cellular quietly drained virtually $500 from my mother’s checking account after she canceled her service. If in case you have gone by one thing related with T-mobile please share your expertise. They need to be held accountable for his or her shady practices. #tmobile#shady#storytime#fyp#telephone#phoneservice#duetthis♬ unique sound – Isabella
Not solely is T-Cellular not returning to the previous buyer the $351 she already paid them, the service additionally raised the extra quantity it says she owes from $202 to $270 and despatched the account to collections. As Isabella factors out about her mother, “That is occurring after being a loyal buyer for over 20 years.” She additionally says that her mother has filed a criticism with the FCC and if others are having the same downside with T-Cellular, “some authorized motion” is the one answer.
Keep in mind, T-Cellular admitted that it made the error of closing solely two strains, not the three requested. But, the service continued to invoice the previous buyer, lied about returning the funds that this 20-year T-Cellular buyer made, and even charged her a late payment despite the fact that T-Cellular withdrew the funds instantly from the ex-customer’s checking account every month.
If the story as relayed by Isabella on TikTok is right, T-Cellular has, as Ricky Ricardo may need mentioned, ” a variety of ‘splaining to do.” We have reached out to T-Cellular for a response. If the corporate responds, we’ll replace this text.
