Increase Oxygen is the main vendor of moveable, supplemental oxygen canisters on the planet. They promote light-weight cans of pure oxygen for non-medical use to athletes, older adults, folks at excessive altitudes, or anybody experiencing poor air high quality or wildfire smoke.
Since launching their enterprise in 2007, they’ve been creating and constructing the class that they now lead — at present, Increase Oxygen holds a 99% market share. With the flexibility to promote their merchandise on-line on their Woo retailer, they’ve elevated their attain and grown their gross sales 12 months over 12 months.
“It is a class that we constructed and are nonetheless constructing. We wish to be recognized the identical method as Xerox is for copying and Google is for search,” mentioned Matthew Slywka, Ecommerce and Digital Progress Director at Increase Oxygen. “We attempt to have Increase Oxygen be recognized that method for oxygen canisters.”
Since 2011, they’ve used WooCommerce to handle their on-line gross sales and operations, reaching great development within the years since. “WooCommerce has been a really versatile, customizable platform for us to scale our enterprise,” mentioned Robert Neuner, CEO and Founding father of Increase Oxygen. “That’s why we picked it at first. And we’ve actually grown with it.”
In 2019, Rob pitched Increase Oxygen on Shark Tank, touchdown a million-dollar take care of Canadian entrepreneur and TV character Kevin O’Leary.
After the present aired, they noticed a dramatic 30% enhance in year-over-year gross sales from 2018 to 2019 — permitting them to increase to over 8,000 retail areas, together with huge field retailers like Walmart, Dick’s Sporting Items, Lowe’s and unbiased pharmacies.
Lower than a 12 months later, the COVID-19 pandemic introduced respiratory well being into the worldwide highlight. Their gross sales elevated by a formidable 50% year-over-year from 2019 to 2020.
Nevertheless, that gross sales spike in 2020 launched a brand new problem for Increase Oxygen: they bought out of six months’ price of stock in simply three days because the pandemic shut down the nation. A number of of their oxygen filling companions shut down because of the pandemic, which restricted their provide.
So, in early 2021, they determined to maneuver all manufacturing and success in-house.
All the pieces from manufacturing to gross sales to advertising to success occurs inside the partitions of Increase Oxygen’s 38,000 square-foot facility in Milford, Connecticut.
When Increase Oxygen was based in 2007, they have been simply two staff figuring out of a 200 square-foot workplace. Quick-forward to at present and so they’ve grown to greater than 55 staff, and their headquarters covers 17 workplaces, plus warehouse, transport, and manufacturing areas. Additionally they have a devoted gross sales staff unfold out throughout the US, in addition to a number of worldwide staff.
Increase Oxygen integrates their warehouse operations with WooCommerce to maintain every little thing working easily. They use the FarApp API connector to push orders from WooCommerce to NetSuite, the place their operations staff approves the orders. As soon as permitted, the warehouse fulfills the orders.
As their enterprise gained momentum, their audience shifted. They began out with a give attention to sports activities, however rapidly transitioned to altitude service and older adults. This allowed them to achieve their main viewers, and prolong to folks with related respiration points and desires.
Since day one, they’ve targeted on the basics: stable operations, logistics, and customer support. No flashy or distracting gimmicks wanted. They make investments closely in retail distribution, schooling, and level of sale supplies comparable to flooring stands, case playing cards, and shelf shows. Evaluating their method to the fundamentals of American soccer, Director of Advertising and marketing Invoice Banks described it as “basically blocking and tackling.”
Managing a multichannel gross sales technique
Their ecommerce technique follows the identical ethos. Their web site has modified the sport for them in terms of educating the patron.
Once they leveraged their weblog to publish academic articles and optimized their website positioning, their visitors and gross sales surged. From there, boostoxygen.com turned an integral a part of the enterprise. Presently, about 90% of their on-line gross sales are D2C.
From the start, they’ve operated as each a wholesale and D2C enterprise. One other piece of their D2C technique is subscriptions, which make up almost 10% of their gross sales. Increase Oxygen prospects who subscribe can save as much as 20%, relying on the pack measurement they select.
Their multichannel technique additionally consists of marketplaces and retail. Increase Oxygen owns a staggering 90% share of the oxygen market on Amazon, accounting for 25% of their enterprise. Their brick and mortar distribution consists of huge gamers comparable to CVS, Walgreens, and Walmart. Moreover, they promote at plenty of mountain resorts, the place they’re virtually the one O2 tank bought.
“WooCommerce is a superb choice for companies that wish to begin a web site or get a top quality web site for a really inexpensive value,” Matthew famous. For Increase Oxygen, one of many largest advantages of utilizing WooCommerce as their ecommerce platform is getting a high-performance on-line retailer and not using a sky-high price ticket.
“WooCommerce packs a ton of performance into a really inexpensive bundle. I’ve labored on costlier platforms that didn’t have the record of options and performance that WooCommerce has.”
— Matthew Slywka, Ecommerce and Digital Progress Director, Increase Oxygen
Increase Oxygen’s momentum didn’t finish after the bump from COVID-19. They proceed to see nice development, and Matthew and Rob attribute a lot of this success to their current give attention to promoting.
In 2024, they onboarded to Klaviyo, Woo’s most popular advertising automation platform, and have stepped up their e mail and SMS efforts. Moreover, they dedicate advertising efforts and funds towards TV promoting.
“We noticed an enormous response in gross sales from doing this, and are rising spend on this channel to drive development much more,” Matthew says. “We’re doing an important job of concentrating on our prospects via this channel and are actually beginning to do streaming this 12 months.”
Increase Oxygen just isn’t planning to decelerate anytime quickly. As they proceed to give attention to promoting, they’re additionally leveling up their web site to proceed to develop on-line gross sales. This consists of refreshing academic content material shared to their weblog, and bettering the person expertise and performance.
They’ve plans so as to add a brand new loyalty program via the Superior Coupons plugin, and are persevering with to roll out their new e mail advertising technique via the Klaviyo for WooCommerce integration.
“We nonetheless have a protracted approach to go — quite a lot of blue ocean in entrance of us,” Rob says.
Sydney is a social media supervisor (her colleagues may even say a social media sorceress) and esteemed gif curator at Woo. When not crafting joyful content material, she enjoys spending time along with her rescue pups and moonlighting as a keyboardist and vocalist in a rock band.
