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I’ve spent many years as a enterprise and administration speaker, presenting to leaders about efficiency, management and constructing robust groups. However early in my profession, I began to really feel somewhat uneasy.
I used to be providing recommendation to audiences crammed with managers and skilled enterprise homeowners, lots of whom had much more hands-on expertise than I did. I did not wish to be perceived as one other speaker who talks idea however lacks real-world credibility. I wished my insights to be grounded in expertise, not simply inspiration.
Then at some point, flipping by an airline journal, I noticed an advert for Edible Preparations. One thing clicked. Franchising intrigued me as a result of it is a mannequin that mixes consistency and variability. Everybody follows the identical system in comparable markets, however efficiency varies. That meant there needed to be a variable. If I may determine it and make it work for me, I would not simply construct a enterprise — I would acquire insights I may deliver to my shoppers.
My objective was by no means to go away my talking profession. It nonetheless is my main ardour. However I wished to complement it with a enterprise that may sharpen my message and develop my revenue. That is how I ended up opening an Edible Preparations franchise in 2006.
Let me be clear: there was nothing “part-time” about this enterprise. Opening a franchise meant taking out a mortgage, signing a 10-year lease, investing in a buildout, managing staff, and serving clients. It required full dedication—even when I could not be there day-after-day.
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We confronted our share of challenges, particularly early on. However ultimately, we constructed one of many highest-volume places in California. Later, I acquired a struggling second location and made it worthwhile inside a 12 months. We received awards for finest customer support and supervisor of the 12 months out of greater than 1,000 shops worldwide — all whereas I used to be nonetheless touring for talking engagements.
So, how did I do it? Listed below are six key methods that made it potential:
1. Select the proper franchise mannequin
Not each franchise is fitted to absentee possession, it doesn’t matter what the gross sales workforce says. I selected a model that allowed for it, however shortly discovered that success nonetheless requires deep engagement. You do not have to be bodily current on a regular basis, however you do must be mentally current.
I seemed for a enterprise with clear methods, model requirements, and powerful company help. I additionally spoke with different franchisees to make sure my dual-career setup was lifelike. I wasn’t simply an investor—I used to be nonetheless a pacesetter, only one main from a distance.
2. Construct methods that work with out you
If I weren’t going to be within the retailer day-after-day, I wanted methods to take care of visibility and accountability. Every evening, the closing worker despatched me an in depth report on gross sales, points and suggestions. I put in safety cameras to observe the shop remotely and confirm open and shutting instances. I may additionally log in to our system from wherever to overview dashboards and efficiency information.
Cross-training was one other key technique. Each workforce member may deal with a number of duties, giving us flexibility and defending in opposition to staffing gaps.
3. Rent (and maintain) the proper folks
Discovering the proper supervisor modified every little thing. My first two hires have been stable however did not stick. The third, Jennifer, joined 9 months in and stayed for the remainder of my possession. She even labored with the brand new proprietor for a 12 months after I bought the shops.
Jennifer and I have been in day by day contact, even once I was on the highway. After I was dwelling, I would go to a minimum of as soon as every week to remain linked with the workforce. I did not work shifts, however I maintained presence. I wasn’t micromanaging — I used to be tradition managing.
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4. Lead the tradition — even remotely
Tradition would not simply occur — it have to be formed. We talked usually about who we have been as a workforce and what sort of atmosphere we wished. We educated slowly, coached constantly and gave staff the possibility to guide. Their enter helped us innovate, meet targets and keep aligned.
When workforce members proved themselves, we gave them extra autonomy. That funding paid off in loyalty and efficiency. The shops did not simply really feel like mine — they felt like ours.
5. Let go of management (strategically)
Nobody ran the enterprise precisely like I might have. Nobody bought as a lot or cared as deeply. However they did not must. I discovered that if the workforce may function at 80% of my private commonplace, that was sufficient for achievement, and it gave me area to maintain talking and open a second location.
Letting go gave others room to step up. It made Jennifer’s job simpler. And it allowed me to deal with rising the enterprise, not simply working it.
6. Handle by the numbers
While you’re not on-site, metrics turn out to be your eyes and ears. I watched weekly gross sales, common ticket measurement, bills and buyer critiques religiously. I studied each P&L. I additionally tracked particular person worker efficiency so Jennifer may coach in actual time when wanted.
She managed the ground. I managed the numbers. That construction stored every little thing transferring, even once I was out of city.
One of many proudest moments of my franchise journey was successful one of the best customer support award. It wasn’t nearly gross sales—it was concerning the tradition we would constructed. That award confirmed what I would come to imagine: franchise success is not about working more durable. It is about working smarter, creating methods and rising folks.
The expertise did not simply strengthen my talking content material — it reworked it. I had actual tales. Actual wins. Actual setbacks. All of it added authenticity to my message. You do not want to surrender your day job to construct a profitable enterprise. However you do have to take that enterprise significantly. Put methods in place. Lead your folks. Watch your numbers. And above all, belief the workforce you have constructed.
That is the way you develop one thing nice — even if you’re not there to see it.
I’ve spent many years as a enterprise and administration speaker, presenting to leaders about efficiency, management and constructing robust groups. However early in my profession, I began to really feel somewhat uneasy.
I used to be providing recommendation to audiences crammed with managers and skilled enterprise homeowners, lots of whom had much more hands-on expertise than I did. I did not wish to be perceived as one other speaker who talks idea however lacks real-world credibility. I wished my insights to be grounded in expertise, not simply inspiration.
Then at some point, flipping by an airline journal, I noticed an advert for Edible Preparations. One thing clicked. Franchising intrigued me as a result of it is a mannequin that mixes consistency and variability. Everybody follows the identical system in comparable markets, however efficiency varies. That meant there needed to be a variable. If I may determine it and make it work for me, I would not simply construct a enterprise — I would acquire insights I may deliver to my shoppers.
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