In the event you’re in a regulated business, insurance coverage, monetary providers, or healthcare, you face rising stress to ship buyer communications which are quick, personalised, and compliant. All whereas managing shrinking budgets, rising buyer expectations, and legacy programs that weren’t constructed for in the present day’s tempo.
Unlock Sooner Content material Creation, Compliance, and Archiving
Staying compliant, on-brand, and forward of buyer wants shouldn’t gradual groups down. This quarter, we launched a collection of highly effective new APIs for EngageOne
RapidCX, designed to assist organizations get to market quicker, keep compliant, and join with our instruments in the best way that works greatest for you.
We’re housing all our highly effective APIs within the new EngageOne Developer Portal. This portal provides builders and groups a self-service atmosphere to discover, check, and combine EngageOne APIs with ease. Whether or not you’re a present buyer or evaluating our platform, the portal supplies a transparent view into how one can construct and join with our APIs.
Right here’s what’s new:
- Automate buyer communication throughout channels: Automate the creation, composition, and supply of communications throughout channels from any enterprise software, together with CRM or claims processing system to EngageOne RapidCX.
- Archive your means: Simplify retrieving and importing communications to the archive, now you can add recordsdata from your individual archive or repository into EngageOne Speedy CX.
- Know what’s occurring in actual time: Obtain prompt standing notifications for print, e-mail, and SMS communications, lowering handbook follow-up.
- Safely switch delicate knowledge: Ship profit notices, monetary statements, and onboarding paperwork whereas assembly business compliance requirements by our OAuth2-enabled Public API integration.
- Keep PECR-compliant: Defend buyer knowledge whereas capturing open and click on knowledge. Mechanically redact private identifiers to take care of privateness.
Designed With Your Function in Thoughts
This launch delivers new capabilities designed to assist builders, executives, and designers work quicker, smarter, and extra effectively of their roles:
- For builders: Join Have interaction instruments into your corporation programs shortly, lowering delays and integration complications. On the spot updates, sturdy documentation, and safe APIs assist groups transfer quick and construct good.
- For executives: Strengthen InfoSec alignment whereas maximizing your current e-mail infrastructure, eliminating pointless silos, and lowering general compliance danger.
- For designers: Work extra effectively with management over templates, entry to new fonts, and simplified updates. This cuts down time to market by making communication design and model administration quicker and simpler.
Go to the EngageOne Developer Portal to browse our newest APIs.
Construct Stronger One-to-One Connections with Your Clients
We’re making it simpler than ever to attach with clients in significant methods. These newest updates assist groups create extra related experiences throughout video and SMS, with out added complexity or handbook work.
Right here’s what’s new:
- One-to-one personalization for key contacts: Share personalised movies with key contacts with out importing bulk contact recordsdata. Good to your advertising and marketing, gross sales, buyer help, and retention groups.
- Enhance SMS deliverability: Achieve higher flexibility with help for validated sender numbers in SMS campaigns.
- Construct complicated movies quicker: Shortly view, reorder, and handle overlays in complicated scenes. Use viewer knowledge to create extra impactful video experiences.
Designed With Your Function in Thoughts
For the groups driving engagement, creativity, and compliance, these updates give entrepreneurs, designers, and compliance leaders the instruments they should join with clients extra successfully.
- For Advertising and Gross sales: Ship personalised movies to high-value contacts. This makes it simpler to have interaction key prospects and clients shortly.
- For Video Designers: Leverage new conditional logic and overlay instruments that simplify complicated video creation so you possibly can personalize each scene. It’s drag-and-drop, not drag-and-cry.
- For Compliance Customers: Automate e-mail scheduling and PECR-compliant supply to make it simpler to fulfill regulatory necessities, serving to your staff keep away from danger with built-in privateness instruments.
Wish to be taught extra? Schedule a demo to find how EngageOne Talk may also help you create revolutionary experiences that strengthen buyer loyalty. Within the meantime, discover extra about our answer.
Coming Quickly: AI for Regulated Industries
We’re introducing sensible, safe AI instruments to assist regulated organizations work quicker, whereas sustaining management. From clever search that uncovers authorised content material in seconds to sentiment evaluation that flags off-brand language and suggests content material enhancements, our AI is purpose-built to fulfill the strict wants of regulated industries.
Think about this:
A customer support agent drafts a message. It’s clear, however the tone’s a bit sharp and off-brand.
Earlier than they hit ship, AI flags it and suggests a softer rewrite—holding the whole lot on-brand and compliant.
That’s the facility of our upcoming Sentiment Evaluation functionality.
With AI dealing with the heavy lifting, looking, reviewing, and suggesting, your groups can deal with what issues most: delivering communications which are clear, compliant, and customer-first.
Learn extra about how Exactly is main the best way in AI-powered communications in our newest press launch: Exactly Pioneers AI to Modernize Buyer Communications
The publish EngageOne™ is Accelerating Content material Creation, Compliance, and Archiving: What’s New This Quarter appeared first on Exactly.
