easy methods to repair ANAFI USA points

Subsequent up in our “Ask Drone Lady” sequence is about Parrot assist. You probably have a query for Drone Lady, contact her right here.

Do know any method to contact Parrot? I’ve an ANAFI USA, and the opposite day I bought a notification of a ahead digicam malfunction. As a result of the web system doesn’t acknowledge the serial quantity, I can’t get previous that time of getting “assist” from Parrot. I don’t have an issue sending it to a 3rd occasion however this factor was NOT low cost, as you already know. Any options?

–Steve

Hello Steve,

Thanks a lot for the type phrases — and I hear you loud and clear. The ANAFI USA is a severe funding — and it’s tremendous irritating when one thing goes mistaken, particularly with a mannequin that ought to be dependable sufficient for public security groups and industrial execs.

You’re not alone in your expertise — Parrot’s direct assist has gotten trickier to navigate lately, particularly for particular person customers. Since Parrot pivoted arduous towards enterprise and authorities clients, they’ve streamlined their assist entry. That’s excellent news for his or her checking account, as evidenced by the newest Parrot Q1 2025 earnings, and it’s excellent news in case you’re an investor.

But it surely’s unhealthy information for solo operators, like your self. It’s left folks such as you in a tricky spot if the system doesn’t acknowledge your serial quantity or in case you’re not tied to a large-volume account.

My suggestion for Parrot assist? Drone Nerds

My most well-liked accomplice for drone repairs additionally doubles up as a drone vendor that’s licensed by most main drone corporations: Drone Nerds.

Drone Nerds has a stellar popularity within the drone group for precisely this sort of subject. Whether or not it’s a guaranty declare, elements alternative or diagnostics on that “Ahead digicam malfunction,” Drone Nerds is usually higher at offering assist for Parrot drones that particular person customers typically can’t get themselves straight from the corporate.

Annoyingly you’ll have to pay out of pocket for repairs because you’re not going straight by means of Parrot. However in case you can’t get in contact with Parrot, the cost is likely to be well worth the problem. How a lot are you able to count on it to value? Drone Nerds advised me that repairs usually value about 30% to 50% of the value of shopping for the identical drone brand-new. 

And for what it’s value, Drone Nerds may be very simple to get in contact with by means of their web site or through telephone at 786-708-7807 (they’re based mostly in Florida however deal with nationwide service).

While you do contact them, be clear that it’s an ANAFI USA — not the buyer model — since assist protocols could differ.

Joyful flying!
-Sally

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