du stated the LLM mannequin will help operational duties comparable to real-time buyer grievance dealing with, system situation diagnostics, and inside course of optimization
In sum – what to know:
Arabic telecom LLM for operations – The mannequin helps inside use circumstances like grievance dealing with and system insights, utilizing context-aware Arabic tailor-made to telecom.
Constructed with world and regional companions – du developed the LLM alongside Microsoft, Nokia, Khalifa College, and ITU, combining technical, analysis, and coverage experience.
Lays basis for broader Arabic AI – Preliminary focus is on inside operations, however future variations could embody multilingual help and exterior functions.
UAE-based telecommunications operator du has introduced a brand new collaboration with Microsoft, Nokia, Khalifa College’s 6G Analysis Middle, and the Worldwide Telecommunication Union (ITU) with the purpose of creating what it claims to be the primary Arabic-language massive language mannequin (LLM) particularly designed for inside telecom operations.
In a launch, the Arab provider famous that the LLM mannequin has been developed to help operational duties comparable to real-time buyer grievance dealing with, system situation diagnostics, and inside course of optimization by way of AI-generated insights. Not like general-purpose AI techniques, this mannequin is developed to perform fluently in Arabic whereas incorporating cultural and linguistic nuances related to customers within the UAE and broader area.
The brand new mission brings collectively worldwide expertise suppliers, tutorial analysis establishments, in addition to coverage specialists in a joint effort to deal with the rising want for localized AI techniques in strategic sectors. The brand new LLM mannequin is skilled and hosted throughout the UAE, according to the nation’s ongoing emphasis on creating sovereign AI infrastructure and capabilities.
Saleem AlBlooshi, chief expertise officer at du, stated the LLM helps the corporate’s efforts to enhance operational effectivity by way of AI techniques which can be each linguistically and contextually aligned with regional wants. “Along with our companions, we’re creating AI instruments that perceive our language, context, and operational necessities,” he stated.
Along with its inside functions, the collaboration might pave the way in which for broader AI deployments in Arabic, together with exterior or customer-facing providers and future multilingual capabilities.
In December 2024, du inaugurated the du Innovation Middle, an initiative targeted on leveraging superior applied sciences, comparable to 5G and synthetic intelligence, to develop sensible options for each shopper and enterprise functions.
This facility, positioned in Dubai, goals to strengthen the nation’s place as a regional hub for technological innovation, significantly within the deployment of next-generation networks and providers, the telco had stated.
The brand new facility will focus on exploring the business potential of 5G-Superior expertise. Areas of focus embody the mixing of AI, developments in Mounted Wi-fi Entry (FWA), prolonged actuality (XR), open community techniques and business-to-business (B2B) functions. By fostering these developments, du seeks to ship sensible instruments and providers that improve experiences throughout quite a lot of sectors.
For customers, the initiative guarantees enhancements in stay streaming, on-line gaming, and distant work options by way of quicker uplink speeds, optimized efficiency and lowered latency. Upgrades to Mounted Wi-fi Networks are anticipated to offer gigabit-level speeds, bettering video streaming and gaming experiences. AI-enabled instruments, comparable to distant gaming entry, purpose to additional refine efficiency and connectivity for finish customers, the Arab telco added.
Within the enterprise house, du’s new innovation heart will deal with delivering high-performance community options. These embody devoted 5G-A connections, good networks and cellular personal networks tailor-made to business-critical functions like good manufacturing, collaborative work environments and logistics optimization. Rising providers beneath growth embody AI-driven options comparable to digital people and digital assistants, designed to help companies in enhancing their operational effectivity, in keeping with du.
