At Cisco Dwell San Diego 2025, Liz Centoni, EVP and Chief Buyer Expertise Officer, introduced that Cisco Help and Skilled providers have been transferring past break-fix and reactive to customized, proactive, and predictive experiences, noting that “Conventional service and assist fashions merely can’t sustain with the calls for of immediately’s AI-powered world.” At Cisco Associate Summit 2025, we launched Cisco IQ, a unified, AI-powered digital expertise that we mix with our business main experience to energy our assist {and professional} providers, bringing higher readability, management, and proactive, expert-led assist throughout the end-to-end buyer journey.
Immediately at Cisco Dwell Amsterdam, we’re taking a big step ahead in our dedication to delivering simplified, clever, and outcome-driven providers. I’m thrilled to share three key updates:
- That will help you ship change with higher pace and confidence, we’re unveiling two new AI-powered frameworks—the Expertise Migration Framework and the Automated Validation Framework—below our streamlined Cisco Skilled Companies.
- As of January 23, 2026, Cisco Help – Signature is mostly out there, providing our highest stage of proactive and predictive assist.
- We proceed to convey the advantages of AI-powered improvements to sovereign vital infrastructure, akin to Cisco IQ’s air-gapped on-premises deployment mode.
1. Delivering change with pace and confidence
Throughout Europe and around the globe, the promise of AI is challenged by the truth of rising complexity. Our clients have been clear: the relentless pace, mixed with more and more complicated and fragmented infrastructure, is pushing their IT groups to their limits. To maintain tempo and drive enterprise outcomes, you want higher simplicity and selection out of your know-how companions.
To satisfy this want, we have now unified our professional providers below a single model: Cisco Skilled Companies, making it less complicated than ever to interact our professional groups throughout all the infrastructure lifecycle, from planning and design to implementation, migration, and optimization.
Constructing on this, at Cisco Dwell Amsterdam, we’re demonstrating new skilled providers improvements that empower our consultants to ship higher worth, quicker:
- Expertise Migration Framework: Automates and streamlines complicated infrastructure migrations from discovery to translations, delivering higher predictability and pace.
- Automated Validation Framework: Leverages automation to validate infrastructure adjustments, lowering danger, and making certain operational integrity.
I invite you to expertise these improvements firsthand on the Skilled Companies kiosk within the Buyer Expertise space within the Cisco Showcase.
2. A brand new commonplace for premium assist
I’m additionally thrilled to announce the final availability of Cisco Help – Signature. Following a profitable restricted launch, this premium service is already delivering tangible outcomes for patrons, together with:
- Quicker response and restoration SLAs for predictable efficiency
- Proactive prevention and speedy restoration
- Personalised, expert-led assist with insights tailor-made to your surroundings.
In a current report, IDC discovered that organizations are prioritizing vendor assist over product options to handle complexity. Cisco Help – Signature is our reply, designed to fulfill the second with clever, customized, proactive, and predictive assist.
3. Our unwavering dedication to information sovereignty
Right here at Cisco Dwell Amsterdam, I wish to reinforce our deep dedication to our European clients. For over 30 years, our native groups have partnered with organizations throughout the continent to assist them obtain their most crucial targets.
We proceed to convey our newest AI-powered improvements to you thru Cisco IQ, the unified interface for Cisco Help and Skilled Companies that integrates many years of Cisco experience right into a single, proactive expertise. To offer you full alternative and management, Cisco IQ affords versatile deployment choices – together with a SaaS mannequin and two on-premises modes: tethered and air-gapped – making certain you may stay resilient, adaptable, safe, and environment friendly in any operational surroundings.
As well as, Cisco has established Vital Nationwide Companies Facilities (CNSCs) to ship providers to European clients who require enhanced information safety, full infrastructure management, and operational oversight. These facilities use devoted amenities, segregated operational processes, and nationwide or cleared personnel to assist EU buyer environments.
Main within the AI period, collectively
We’re amidst probably the most vital know-how transformation of our lifetime. The chance is limitless, however the complexity is excessive, and there are useful resource constraints. To win on this second, we should preserve evolving rapidly and repeatedly. Your success is our crucial.
These newest portfolio improvements reinforce our dedication to being the accomplice you may rely on. By delivering customized, proactive, and predictive experiences, we empower you to maneuver quicker, function with confidence, and lead within the AI period.
