Bridging the Hole Between Provisioning and Buyer Expertise

April 11, 2025

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Working intently with prospects who develop and deploy community automation, I’ve usually heard the query: “Is the configured community service truly delivered in keeping with buyer expectations?” This isn’t simply theoretical; it displays a real-world problem many service suppliers face.

It may be tough to get the precise configuration in place in time for any vendor. However even as soon as it’s carried out, it’s possible you’ll understand the shopper nonetheless hasn’t acquired the precise service, although the community is appropriately configured.

For fairly some time, heterogeneous service suppliers have relied on automation to assist make sure the providers provisioned are certainly the providers delivered. As emphasis on buyer expertise has steadily grown over time, I’ve noticed a big increase in automation initiatives amongst Cisco Crosswork Community Companies Orchestrator (NSO) prospects.

However what if we may additional improve this progressive method by taking automation to the subsequent degree? Wouldn’t or not it’s superior if as soon as the community service is provisioned, it’s additionally examined and monitored for that particular buyer? What if the crucial was not simply to ship community automation, however to automate the supply expertise itself?

Check and monitor providers delivered to the shopper

The excellent news is that service suppliers can shut the hole between provisioning and buyer expertise by actively verifying and making certain that provisioned providers are delivered in keeping with buyer expectations. The mixing of NSO and Cisco Supplier Connectivity Assurance (previously Accedian Skylight) gives a strong resolution to handle this prevalent concern.

These highly effective instruments make it simple to increase an current, intent-based service mannequin in NSO with the Cisco Supplier Connectivity Assurance platform pre-integrated to check and monitor the precise service delivered to the shopper. This mix not solely reduces complexity and time to worth but additionally ensures the superior experiences your prospects demand.

Listed here are a few of the key advantages of integrating NSO with Cisco Supplier Connectivity Assurance:

Check and confirm providers earlier than finish customers are uncovered

One of many standout options of this integration is the power to actively confirm that providers work as soon as provisioned by NSO. By constructing automated assurance into the NSO service mannequin, you’ll be able to guarantee community and repair connectivity from day zero. This proactive method signifies that providers are examined and verified even earlier than finish customers are uncovered to them.

Monitor service high quality constantly for constant, dependable experiences

Guaranteeing that provisioned providers proceed to work 24/7 over their lifetime is essential for sustaining excessive service requirements. With steady energetic measurements, you’ll be able to acquire enhanced service high quality insights from the top customers’ perspective. This ongoing monitoring helps keep the integrity and efficiency of providers, making certain a constant and dependable consumer expertise.

Establish and resolve issues quicker

Alerting and distant testing capabilities make it simple to detect and automate superior check situations resembling DNS reachability, obtain speeds, path tracing, and latency consistency. This complete testing throughout layers, providers, and domains permits points to be promptly recognized and resolved, minimizing downtime and repair disruptions.

Scale back guide effort and improve operational effectivity

Automating check sequences and troubleshooting may also help considerably scale back the necessity for guide subject efforts. With the ability to decide that the community is not the supply of a difficulty and that the service is correctly working saves technicians time, permitting them to deal with fixing “actual issues” slightly than blaming the community. This results in extra environment friendly operations and faster resolutions.

Obtain a superior buyer expertise

At the moment’s service suppliers are below elevated strain to monetize community and know-how investments by service commoditization to assist differentiate their choices from the competitors. To achieve success and actually enhance the shopper expertise, they should develop and ship new B2B and B2C providers tailor-made to buyer necessities that may be quickly launched, examined, and iterated.

By actively verifying providers, constantly monitoring service high quality, facilitating quicker downside decision, and decreasing guide efforts, service suppliers can guarantee a superior service expertise for his or her prospects. The highly effective mixture of Cisco Crosswork Community Companies Orchestrator and Cisco Supplier Connectivity Assurance not solely enhances operational effectivity but additionally elevates the general high quality of community providers—in the end resulting in increased buyer satisfaction and loyalty.