A brand new multicloud networking service constructed by Amazon and Google is now accessible, giving corporations a quicker method to hyperlink the 2 tech giants’ cloud platforms at a time when even brief web outages can disrupt main on-line providers.
The system lets prospects arrange non-public, high-speed connections between AWS and Google Cloud in minutes fairly than the weeks it often takes to configure such hyperlinks.
Its launch comes shortly after the AWS outage on October 20, which affected hundreds of internet sites and took fashionable apps like Snapchat and Reddit offline. Parametrix, an analytics agency, estimates that US corporations will lose between $500 million and $650 million due to that occasion.
The brand new setup joins AWS’ Interconnect-multicloud and Google Cloud’s Cross-Cloud Interconnect to make it simpler for networks on both supplier to work collectively.
“The collaboration between AWS and Google Cloud represents a elementary shift in multicloud connectivity,” mentioned Robert Kennedy, vice chairman of community providers at AWS.
Rob Enns, vice chairman and common supervisor of cloud networking at Google Cloud, mentioned the purpose is to assist customers transfer knowledge and functions between clouds with much less friction. Salesforce is already utilizing the brand new mannequin, Google Cloud mentioned.
AWS stays the biggest cloud supplier, providing computing energy, storage, and different providers to corporations, governments, and people. Microsoft Azure and Google Cloud observe behind in market share.
Cloud suppliers are spending closely on new infrastructure that may sustain with rising web visitors and the rising use of synthetic intelligence. Programs demand giant quantities of computing energy, and corporations like Alphabet, Microsoft, and Amazon meet that want.
Amazon’s cloud enterprise posted robust leads to the third quarter, bringing in $33 billion in income. Google Cloud reported $15.16 billion for a similar interval.
At AWS re:Invent 2025 in Las Vegas, Amazon additionally shared updates on Amazon Join, which is including new agentic self-service instruments. The instruments let AI brokers perceive, motive, and act in voice and messaging channels, serving to automate easy and complicated duties.
With speech fashions from Nova Sonic, the AI can deal with pure conversations in lots of languages. Join now helps Deepgram and ElevenLabs for purchasers that favor third-party speech instruments. The intention is to assist folks resolve issues on their very own with smoother, extra pure interactions.
Amazon Join affords AI options that information customer support workers in actual time by analysing conversations and surfacing useful data. The platform is now increasing with agentic help that works extra carefully with human brokers.
Whereas workers communicate with prospects, Amazon Join opinions the dialog and sentiment, recommends subsequent steps, and may perform duties like making ready paperwork or managing routine workflows.
The service has additionally helped corporations use unified buyer profiles to personalise assist. Amazon Join is now including AI-based product suggestions that draw on real-time clickstream knowledge and buyer historical past. Each AI brokers and human workers can provide timed recommendations throughout conversations. The system also can anticipate wants primarily based on dwell behaviour, giving companies a approach to enhance service and open new gross sales alternatives.
See additionally: AWS plans main AI and supercomputing growth for US authorities
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