Airtel mentioned that the brand new choices embrace a sovereign telco-grade cloud platform and an AI-powered software program suite
In sum – what to know:
India-built telco cloud launched – Airtel’s Xtelify unveiled ‘Airtel Cloud’, a sovereign, telco-grade platform promising 40% cloud spend financial savings and hosted solely inside India’s borders.
AI platform targets international telcos – Xtelify launched a software program suite for telecoms with AI-powered insights, workforce instruments, and buyer expertise administration to drive effectivity and income progress.
Signed offers with Singtel, Globe, Airtel Africa – Strategic rollouts in Asia and Africa will deliver Xtelify’s platforms to over 14 international locations, aiding subject operations, fraud detection, and omnichannel engagement.
Indian telco Bharti Airtel’s digital unit, Xtelify, has launched two new platforms geared toward boosting digital transformation for enterprises and telecom operators in India and internationally.
In a launch, the provider famous that the brand new choices embrace a sovereign telco-grade cloud platform and an AI-powered software program suite.
The brand new cloud providing, dubbed Airtel Cloud, is developed and hosted solely in India. Constructed to deal with as much as 1.4 billion transactions per minute for Airtel’s inner operations, the cloud platform is now being prolonged to Indian companies. It runs on next-generation sustainable information facilities, incorporates GenAI-based provisioning, and is managed by over 300 licensed consultants.
The Indian telco additionally emphasised that the the brand new resolution helps IaaS and PaaS and provides telco-grade reliability, improved scalability, price reductions of as much as 40%, and no vendor lock-ins. It’s designed to make sure that all information and management stay inside Indian borders, Airtel added.
Xtelify additionally launched an AI-powered software program platform geared toward serving to telecom operators handle advanced workflows, improve buyer expertise, scale back churn, and improve ARPU. The answer addresses a number of layers of the telecom stack, together with a converged information engine for real-time AI-driven insights, a workforce platform to streamline subject operations, and a buyer expertise platform for engagement throughout touchpoints
As a part of the launch, Xtelify mentioned it has signed agreements with Singaporean telco Singtel, Philippine provider Globe Telecom, and Airtel Africa.
In Singapore, Singtel will deploy Xtelify Work, a workforce optimization software that improves process automation, governance, and productiveness by way of AI-powered dispatch and monitoring. Within the Philippines, Globe Telecom will use ‘Xtelify Serve’, an omni-channel case administration platform geared toward bettering service high quality and responsiveness. For Airtel Africa, Xtelify will present its Information Engine, IQ, and Work options. These instruments will assist help subject groups throughout 14 international locations, enhance buyer engagement, and deal with points resembling spam and fraud prevention, in line with Airtel.
Gopal Vittal, vice chairman and managing director at Bharti Airtel, mentioned, “It’s a very pivotal second in our historical past as we take our residence grown platforms of Airtel Cloud and software program options to companies in India and telcos all around the world.”
Ng Tian Chong, CEO at Singtel Singapore, mentioned: “We’re at all times on the lookout for methods to raised equip our subject engineers so we will ship the absolute best experiences to our clients. This platform permits us to reimagine our workflows with AI on the core, bettering each effectivity and customer support. By optimizing dispatch and useful resource administration, our engineers can attain clients extra rapidly, resolve points with higher accuracy and scale back our general carbon footprint. We’re additionally in a position to improve productiveness, strengthen governance, and finally ship extra worth to our clients.”
Final month, Bharti Airtel and Ericsson had signed a brand new settlement with the goal of supporting the previous’s rollout of Mounted Wi-fi Entry (FWA) providers in India.
As a part of this settlement, the Swedish vendor is introducing a brand new platform which can help excessive capability FWA with a smaller footprint and higher whole price of possession.
