This July, we embedded AI capabilities into the Yeastar P-Sequence PBX , together with Voicemail Transcription, Name Transcription& Abstract, Textual content-to-Speech, and WebSocket for Audio Streams Transmission. Naturally, the massive query for us was:
“Is bringing AI into PBX extra hype than actual worth? To date, it doesn’t appear to have disrupted the trade.”
As an alternative of creating assumptions, we determined to search out out by means of actual use. We invited six colleagues from totally different roles to strive these AI options for the very first time in a easy “blind take a look at,” experiencing them simply as on a regular basis customers would.
Our purpose was clear: to see how these options carry out in actual work eventualities, whether or not they ship sensible worth, sudden surprises, and even frustrations.
Right here’s what we found.
Catch Each A part of This Weblog
First Impressions: Cautious and Sensible
Earlier than the take a look at, we recorded testers’ preliminary impressions of AI in PBX. Understanding these expectations was attention-grabbing, it gave us a baseline to see whether or not the precise expertise would affirm or problem their assumptions.
“I depend on AI rather a lot, however PBX + AI? If it may mechanically route calls or flip them into textual content, that will actually assist me observe up with leads.”
Summer time
Gross sales Operation, A heavy caller
“Sounds cool, however feels a bit customary. It’s new, so I perceive. I simply hope it’s not too difficult.”
Zoe
Advertising and marketing, A data handler
“STT and TTS are widespread now. Accuracy is the important thing. And if it solely helps one language, it received’t matter a lot for world use.”
Kay
Gross sales Operation, A pragmatist
Most expectations have been pragmatic, however little skeptical: “Will it’s correct?” “Is it actually helpful?” “Will it’s difficult to make use of?”
The Take a look at: Three On a regular basis Situations
With these questions in thoughts, we arrange three typical workplace eventualities. Let’s see how the AI options in P-Sequence PBX carried out.
Voicemail Transcription
Take a look at State of affairs: Use the transcription device to deal with an extended voicemail about product coaching.
We bought suggestions from the testers.
- Nichole (Coaching Teacher):
“Quick response. I simply click on a button, and the textual content seems. I may even edit it. That makes organizing messages a lot simpler.”
“Accuracy is excessive, even when the audio was a bit unclear however nonetheless round 95%. And having the ability to edit the transcript could be very helpful.”
She additionally famous:
“Nevertheless it’s simply plain textual content. If it may skip filler phrases like ‘um’ and spotlight key factors or add a abstract, that will be even higher.”
Conclusion
Earlier than the take a look at, testers have been involved in regards to the accuracy of this function. Nonetheless, they have been pleasantly stunned by how nicely it carried out. Even when the audio was barely unclear, voicemail transcriptions have been delivered in just some seconds with over 95% accuracy, addressing Zoe’s preliminary issues. In addition they appreciated the benefit of use and the power to edit transcripts immediately, which makes organizing messages far more environment friendly.
On the identical time, testers recommended methods to make the function even smarter, equivalent to skipping filler phrases, highlighting key factors, or producing summaries. We see this as a transparent reflection of actual consumer wants and a key course for our subsequent steps in enhancing the AI transcription expertise.
Name Transcription & Abstract
Take a look at State of affairs: A name with buyer to debate the technical points. Evaluation an extended and sophisticated name about technical points.
We bought suggestions from the testers.
- Summer time (Gross sales Operation):
“That is actually useful! I’d prefer it for the entire staff. Now I don’t have to separate focus between listening and note-taking. I can simply discuss with the shopper, and by the top, I have already got a transcript and a transparent abstract.”
- Mandel (Coaching Teacher):
“It’s extra than simply textual content, it’s a ready-made coaching useful resource. The transcription runs shortly; so long as somebody is talking, the textual content retains up, and by the point the decision ends, the transcript is principally carried out too. Proper now it appears to deal with one-to-one conversations nicely, however for group discussions, having the identical transcription functionality could be very helpful. And if it may additionally join with CRM to generate follow-up actions, that will make it much more highly effective.”
Conclusion:
Take a look at outcomes of this function went far past our expectations. Each testers instantly acknowledged the actual worth of Name Transcription & Abstract and so did we. In reality, we didn’t wait. Proper after the take a look at, we rolled this function out to our inside gross sales staff, as a result of it immediately tackles one of many greatest challenges in communication: balancing the dialog itself with correct record-keeping and actionable follow-ups.
As an alternative of splitting consideration between speaking and note-taking, customers can now totally deal with the shopper, assured that each phrase is captured and a concise abstract is prepared afterward. The speaker-based transcription stood out as one other spotlight, making it easy to revisit particulars, double-check key factors, and guarantee nothing is missed.
What makes this function really useful isn’t just the expertise, however the way it transforms a each day battle right into a seamless move: talk clearly, seize precisely, and perception successfully. That’s why our testers and our personal groups see it as greater than a comfort, however as vital device.
And the story doesn’t cease right here. Suggestions like computerized transcription in a number of languages, multi-party assembly help, and CRM integration has already formed our subsequent steps. These expectations hold driving us to refine the function and ship even larger worth for real-world work.
Textual content-to-Speech
Take a look at State of affairs: Rapidly create a multilingual vacation announcement for Nationwide Day.
We bought suggestions from the testers.
“It saves a lot effort. We are able to immediately generate constant voice messages in a number of languages, no extra arranging recordings.”
“The voice is lifelike, and having the ability to select the goal language is nice! The default voice feels a bit formal, which works nicely for official bulletins. Nonetheless, since a lot of my work includes talking with prospects, I desire the extra voices they sound extra energetic and fascinating. Additionally, it might be higher if there have been extra male voice choices, and I’d like extra selections to match totally different buyer teams.”
Conclusion:
Within the take a look at, our testers may generate multilingual bulletins and prompts inside seconds, making it straightforward to deal with eventualities like vacation greetings, inbound name messages, even utilized in automated callflows. Each of our testers agreed that the function saves vital time than ever earlier than.
On the identical time, Kay highlighted the necessity for richer, extra partaking voices for customer-facing interactions, in addition to extra voice choices to match totally different audiences. This displays a broader expectation for Textual content-to-Speech to transcend comfort and ship selection, emotion, and flexibility.
That’s precisely the place we’re heading subsequent. In our subsequent launch, our P-Sequence PBX will introduce Neural Textual content-to-Speech, bringing voices which are extra pure, expressive, and fascinating.
WebSocket for Audio Streams Transmission
Past embedding AI options immediately into the PBX, we additionally acknowledge the broader worth AI can convey to communications. That’s why we’ve enabled WebSocket for audio stream transmission, making the PBX suitable with exterior AI platforms for duties like speech analytics, voice safety evaluation, and extra.
Whereas this wasn’t a part of our blind take a look at, it displays our purpose of opening up AI capabilities and giving customers the pliability to combine PBX with a wider vary of clever instruments for higher name administration.
*Strive It Out: Need to see these features for your self? Simply allow Integration > AI in your PBX system.
Discovering the Reality and Transferring Ahead with AI
Trying again in any respect the suggestions, the worth of AI options in our PBX system can not be answered with a easy “sure” or “no.” By means of the checks, we’ve skilled firsthand how handy these options already are in each day work, whereas additionally feeling the joy for the potential modifications AI can convey to PBX.
- AI options in our PBX already handle concrete challenges like transcription, immediate recording, saving time and decreasing errors.
- And it shifts how we work, from “listening whereas jotting down notes” to “totally listening,” from “handbook recording” to “batch technology.” These sudden modifications are the nice surprises it brings.
- A very powerful is that it opens the door to the longer term. It fuels robust anticipation for what’s forward—smarter name methods, deeper integration with different methods, clever insights, and automatic actions that might remodel the way in which we talk.
So, is AI in Yeastar PBX extra hype than worth?
From what we’ve seen, the reply is obvious: the worth is already right here, and the potential is much larger. We see AI not as a slogan, however as a sensible drive that enhances communication effectivity at present and can drive even larger transformation tomorrow. That is just the start, and we’re dedicated to repeatedly bringing high-value AI applied sciences into our PBX to unlock extra prospects for the longer term.
AI Roadmap for Yeastar P-Sequence PBX
We’re including extra AI energy to our PBX, and right here’s a sneak peek at what’s subsequent.
The AI Receptionist is already within the starting stage and might be showcased at Yeastar Day 2025 Digital.
We’re additionally exploring extra AI capabilities, equivalent to AI sentiment evaluation, AI chatbots, name high quality report and extra. so keep tuned to our product weblog for the newest updates.
At Yeastar Day 2025 Digital, we’ll be specializing in AI and next-generation contact facilities, areas which are set to make a big influence on enterprise communications. Be part of the stay stream on Oct 22, 2025 with us to discover Yeastar’s newest improvements and get an opportunity to win thrilling prizes!
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