Increasing its deliberate suite of AI brokers, Adobe launched the brand new Product Help Agent, meant to simplify troubleshooting and assist case administration within the Adobe Expertise Platform for managing buyer experiences.
Introduced June 4 and powered by the now-available Adobe Expertise Platform Agent Orchestrator, the Product Help Agent is meant to lighten operational troubleshooting by offering in-the-moment steerage and case administration throughout the AI Assistant conversational interface. When a consumer asks for assist with making a assist ticket, the brand new Product Help Agent gathers related contextual information from logs, metadata, consumer session information, and different sources, to pre-fill the assist case. The consumer can view and approve the case earlier than submitting it.
As a part of its enlargement of AI brokers, Adobe has additionally introduced the overall worldwide availability of its Information Insights Agent. Constructed on Adobe Expertise Platform Agent Orchestrator, the Information Insights Agent permits customers to question information instantly utilizing natural-language questions equivalent to “What channels drove probably the most conversations final week.” The agent then builds and delivers a visualization within the Evaluation Workspace with Adobe Buyer Journey Evaluation. Adobe has additionally introduced upcoming brokers to assist account qualification, information engineering, web site optimization, and workflow optimization.
