Healthcare firm Kaiser Permanente is coping with a system outage that’s forcing its hospitals and pharmacies to fill out prescriptions with pen and paper — and is slowing down companies at different elements of the corporate, too.
“Kaiser Permanente is at present experiencing community interruptions, at considered one of our information facilities, which is impacting a few of our purposes,” Kaiser Permanente spokesperson Kathleen Campini Chambers says in an announcement to The Verge. “All of our medical services are operational. Nonetheless, members could also be dealing with delays in sure companies reminiscent of lab, radiology, and pharmacy on-line and in our services. We deeply apologize for the inconvenience. Our technical groups are working to resolve the difficulty as shortly as attainable. Members can go to kp.org for updates.“
The corporate can also be exhibiting alerts on its regional web sites, together with for Northern California and Oregon / SW Washington. “At the moment, you could not be capable to entry some options on our website, together with e-visits, billing, message heart, and data,” Kaiser Permanente says.
One Verge staffer noticed the issues firsthand right now whereas attempting to get a prescription crammed at a Kaiser hospital pharmacy. They mentioned all of the pharmacy’s methods had been down, together with fee terminals, and that the pharmacists needed to fill out a point-of-sale kind to fill the prescription. Staffers on the pharmacy warned about lengthy wait instances, saying it may take an hour to fill a easy prescription.
A thread on Reddit additionally consists of stories of points from locations like Southern California and Maryland. Kaiser Permanente has additionally been replying to customers on X, saying that it’s “conscious of the system outages” and that it’s “working to revive companies as quickly as attainable.”
Replace, Might twenty eighth: Added assertion from Kaiser Permanente.
