LG Uplus stated the brand new construction is designed to extend specialization, strengthen product improvement, and promote nearer collaboration throughout associated groups
In sum – what to know:
LG Uplus launches a 2026 restructuring plan – The corporate will separate enterprise and product organizations throughout main items to extend specialization and create a extra collaborative, product-centric working mannequin.
AX turns into the middle of the brand new construction – LG Uplus is creating devoted enterprise, product, and improvement groups to speed up AI-driven service innovation and scale back time-to-market for brand new choices.
Community infrastructure positive aspects its personal AX group – A brand new NW AX Group will help a globally aggressive operations system, whereas streamlined groups goal to strengthen stability, agility, and competitiveness throughout wired and wi-fi companies.
Korean service LG Uplus introduced a company-wide organizational restructuring that can take impact in 2026, with the aim of enhancing efficiency in its synthetic intelligence transformation (AX) enterprise and bolstering the competitiveness of its core telecommunications operations.
The Korean telco stated the brand new construction is designed to extend specialization, strengthen product improvement, and promote nearer collaboration throughout associated groups.
A core element of the restructuring is the choice to separate enterprise organizations from product organizations throughout main enterprise areas. LG Uplus stated this method is meant to boost experience whereas establishing a extra natural collaboration system by which groups work collectively round shared product targets.
Inside AX — the corporate’s core strategic enterprise — LG Uplus will divide operations into two main teams: a enterprise group liable for portfolio and technique, and a product group targeted on delivering differentiated companies. The event group that helps AX from a technical standpoint will even be reorganized. Beneath the CTO, improvement groups will likely be aligned with every main enterprise unit, sharing enterprise targets and key efficiency indicators. In line with the corporate, this alignment is meant to extend service improvement competitiveness and shorten the time required to ship enhancements to prospects.
The Korean operator can also be making structural adjustments throughout its conventional telecom operations, together with cell, residence companies, and B2B wired and wi-fi companies. In cell companies, digital enterprise and product groups will likely be separated to speed up digital transformation. For the house enterprise—together with residence web and IPTV—enterprise and product roles will likewise be divided to enhance operational effectivity. In the meantime, within the B2B section, the telco will set up a standalone product planning operate for areas resembling cloud safety, with the target of enhancing market responsiveness and strengthening experience in rising service classes.
Community infrastructure will see further updates. Beneath the NW Division, which oversees the corporate’s wired and wi-fi community operations, LG Uplus will set up a brand new NW AX Group. The corporate says this group is meant to help the event of a globally aggressive community operations system and bolster the steadiness and resilience of its core community capabilities.
The corporate additionally intends to increase the usage of AI work brokers for inside processes, decreasing repetitive duties and enabling workers to deal with higher-value work aligned with buyer wants.
“We’ll reestablish ourselves as a market-leading firm based mostly on enterprise execution capabilities grounded in product experience and an agile, collaborative organizational tradition,” stated Lee Wonhee, govt director and head of human assets at LG Uplus.
In August, LG Uplus introduced it is going to embrace its “AI Telephone” service — designed to help small companies — as a profit for patrons who subscribe to its 5G premium plan, Korean press reported.
The providing is a part of the telco’s push to assist digitalize small shops and decrease communication bills.
Initially launched final 12 months, the AI Telephone system integrates synthetic intelligence into conventional web telephones, enabling a digital assistant to reply to repetitive inquiries 24/7. It may deal with a number of incoming calls concurrently and ship correct info on location, retailer hours, and parking, permitting enterprise house owners to focus extra on in-person service.
