NEW YORK – September 29, 2025 – TechSee, a worldwide chief in visible agentic AI for buyer expertise, in the present day launched findings from its State of House Connectivity 2025 survey. The outcomes spotlight that Wi-Fi issues stay widespread and disruptive, even amongst premium subscribers, fueling shopper frustration, repeat help calls, and rising churn danger.
Connectivity challenges stay practically common. 68% of U.S. households reported Wi-Fi points up to now 12 months, with disruptions frequent: 18% expertise them each day and one other 20% weekly. Even amongst these with whole-home Wi-Fi packages marketed to ensure protection, 72% reported connectivity points, underscoring a pointy hole between buyer expectations and precise efficiency. Protection gaps add to the frustration, with 76% mentioned they expertise weak or unreliable Wi-Fi in particular rooms. These useless zones should not minor inconveniences, they instantly impression productiveness, streaming, and the linked units folks depend on day by day.
Customers should not passive within the face of those challenges. Greater than half (51%) mentioned their first intuition is to troubleshoot on their very own, mostly by restarting their router (80%) or buying extenders (27%). But solely 62% reach resolving issues absolutely with out assist, leaving a big share depending on their suppliers when frustrations persist.
When issues escalate, they take a toll on service operations. Two third of households contacted their ISP a minimum of as soon as up to now yr for connectivity points, and practically 39% had a technician dispatched. Whereas most visits resolved the difficulty, round 20% of these visits failed to take action, creating repeated frustrations for households and driving up prices for suppliers.
The loyalty impression is stark. Greater than half of shoppers (51%) mentioned they’d swap suppliers if their points weren’t resolved rapidly, whereas 48% would go away for higher whole-home protection. And 34% even mentioned they’d pay extra for dependable connectivity, proof that reliability, not value, is now the actual driver of loyalty.
Customers are equally clear about what they anticipate subsequent. 76% need suppliers to proactively flag protection gaps throughout set up, and 77% anticipate technicians to check and show that each room is linked earlier than leaving. Greater than half (56%) mentioned they’d be open to buying extra gear if given clear, evidence-based suggestions.
Visible instruments are rising as a essential answer. 66% of shoppers mentioned they’d use a cell app that maps Wi-Fi protection of their house, and 69% mentioned step-by-step visible steerage would assist them keep away from calling help. Collectively, these findings level to a future the place connectivity turns into not solely dependable however clear and visual.
“Connectivity expertise has turn out to be the brand new battleground,” mentioned Eitan Cohen, CEO and Co-Founding father of TechSee. “Customers don’t simply need quicker speeds, they need reliability they will see and belief. Suppliers who embrace proactive testing, visible diagnostics, and guided self-service is not going to solely lower churn and help prices, but additionally create new alternatives for development within the linked house.”
TechSee polled practically 4,000 shoppers within the U.S for the census-weighted research. Women and men ages 18 to 60 of various incomes, educations, and geographic areas. Extra particulars will be discovered right here.
About TechSee
TechSee is the main Agentic AI-powered platform harnessing pc imaginative and prescient to rework customer support. By enabling companies to see and resolve what their clients see, TechSee eliminates friction, reduces prices, and enhances satisfaction. Trusted by Fortune 500 firms and international leaders in telecom, house automation, and shopper electronics, TechSee delivers seamless, clever service experiences at scale. The corporate is headquartered in Tel Aviv with workplaces in New York, London, and Madrid. For extra info, go to www.techsee.me.
