ChargePoint Launches Service Program It Ought to Have Launched Years In the past

Final Up to date on: 2nd August 2025, 01:44 am

ChargePoint (NYSE: CHPT) shot out to an enormous lead within the US EV charging house. It grew to dominate the Degree 2 charging market at business and office areas. Nevertheless, its technique for speedy enlargement had some holes in it, and one huge one led to severe issues with EV charger reliability and upkeep.

The factor is, though ChargePoint stations have been in a community in some methods (you might discover them all over by way of the ChargePoint app, for instance, and their branding was clear on station after station), the corporate didn’t keep them like they have been their very own. An organization/host would purchase the charging station, after which it will be on them to ensure it stayed operational. It was on that proprietor/host to repair the station if it broke. In case after case, although, station house owners uncared for the stations, didn’t hassle to pay somebody to repair them, and gave each EV chargers and ChargePoint a really unhealthy title. I noticed this occur in a Complete Meals procuring heart (two ChargePoint stations I used to make use of routinely have been damaged for years now), in one other procuring heart (similar story, however extra stations, together with 4 that ended up getting pulled out), and at metropolis parks. I believe it began to occur at a shopping center, however the mall took a special method and began charging EV drivers to cost there. I presume that has been accomplished to maintain the attraction/characteristic for EV drivers whereas additionally creating a transparent income stream to make use of to fund repairs.

I can’t say sufficient how upset I’m that ChargePoint didn’t do extra to make sure its stations have been being stored maintained and operational. Nevertheless, it appears the corporate is now making an attempt to enhance on that.

This week, ChargePoint launched Safeguard Care. This upkeep and restore service “supplies end-to-end reliability monitoring of ChargePoint charging stations.” Certainly — it is nonetheless on another person to pay for upkeep and repairs, however a minimum of this service supplies full-time monitoring and communication with the station proprietor, in addition to a transparent method to get stations mounted. “This system, out there now in six launch markets, makes use of a community of skilled service suppliers to routinely examine chargers, figuring out and repairing many widespread points whereas onsite.” Sure! Please!

Once more, this isn’t an ideal answer, since ChargePoint nonetheless depends on station patrons paying for this service, however the truth that the corporate is now providing this means that ChargePoint is best speaking to patrons the necessity for this, and making it a lot simpler for them to maintain their stations up and operating.

“ChargePoint continues to develop modern options that guarantee EV charger reliability, from anti-vandalism measures to monitoring our {hardware} from our community operations heart. Safeguard Care additional demonstrates our dedication to delivering a dependable charging expertise,” stated JD Singh, Chief Buyer Expertise Officer of ChargePoint. Effectively, that sounds good I assume.

“As the unique producer of the chargers, we’re ready to make sure the very best requirements of service and help. With Safeguard Care, we’re giving station house owners and EV drivers peace of thoughts figuring out that chargers can be in pristine working order.” Sure! Because the producer of those stations, you’re the finest outfitted to ensure they keep operational and lively! Thanks for noticing.

“Every Safeguard Care go to features a visible inspection of the charging station and the bodily space across the chargers, cleansing, minor repairs or changes if crucial, and a take a look at cost to validate performance after the completion of repairs. Any points the Safeguard Care inspector can not handle on website can be escalated on to ChargePoint help for comply with up.” Sounds glorious. A decade late, however glorious. Now let’s hope your advertising and marketing staff is great at promoting this service to station house owners in order that they cease dropping the ball and letting their stations die. That will do wonders for guaranteeing a better, extra handy EV life for tens of millions of drivers.

You possibly can go to this web site to be taught extra: https://www.chargepoint.com/companies/companies.