The worldwide launch of the extremely anticipated Nintendo Swap 2 on Thursday (fifth) was met with widespread pleasure. Nevertheless, for some clients, the event was marred by stories of display screen injury attributable to mishandling in the course of the retail course of, significantly at GameStop places.
Based on a report by IGN and firsthand accounts shared on social media, the difficulty arose when GameStop staff stapled receipts instantly onto the console’s packaging. A person recognized as Oadhan on platform X (previously Twitter) acknowledged that the staple pierced the field and broken the display screen of his new Nintendo Swap 2. Though GameStop agreed to switch the unit, the console is presently out of inventory, and the person should wait three months for a substitute.
@gamestop stapled the receipt for me and my associates Swap 2s to the field.
FML.#nintendo #switch2 #gamestop pic.twitter.com/AXtrgr7y0P
— Oadhan Lynch (@Oadhan) June 5, 2025
Oadhan’s photographs present that the injury was not solely seen on the packaging however had additionally penetrated the display screen itself. Happily, the console remained operational, suggesting that the injury could be restricted to the outer layer of the show.
Different customers reported comparable points. A Reddit person named Konflick and one other X person, Rudeboy__NYC, each claimed that their consoles suffered the similar sort of display screen injury because of stapled receipts. These circumstances recommend a broader sample of improper dealing with at varied GameStop places.
@gamestop Helo ! My change 2 has staple holes within the display screen. They stapled the receipt to the field at 1756 Forest Ave, Staten Island, NY 10303 and it broken the display screen. @NintendoAmerica pic.twitter.com/aqxPtRgNEs
— Rudeboy (@Rudeboy__NYC) June 5, 2025
Whereas GameStop staff are being blamed for the mishap, criticism has additionally been directed at Nintendo for the design of the Swap 2’s packaging. Consumer AncientArgonaut identified that the console is positioned with its display screen dealing with upward on the prime of the field, protected solely by a skinny layer of cardboard. This design alternative makes the gadget extra susceptible to exterior stress or unintentional injury throughout transport and dealing with.
I knew this may occur – it was a bizarre resolution by Nintendo to have the display screen sit face-side-up on the very prime of the field with solely the skinny cardboard to guard it.
You are going to hear about a couple of broken screens within the coming days. They’re in danger simply being stacked in… pic.twitter.com/0l9Bo7GfWR
— Jason (@AncientArgonaut) June 5, 2025
AncientArgonaut warned that extra circumstances could emerge within the coming days, particularly as containers are sometimes stacked for transport or storage. The incident has sparked a dialog about retail coaching, product packaging, and duty between producers and sellers.
Because the Swap 2 rollout continues, each Nintendo and retailers like GameStop could face rising stress to handle packaging vulnerabilities and implement stricter dealing with protocols to forestall comparable points sooner or later.
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