Cybersecurity researchers have disclosed a number of safety flaw within the on-premise model of SysAid IT help software program that may very well be exploited to realize pre-authenticated distant code execution with elevated privileges.
The vulnerabilities, tracked as CVE-2025-2775, CVE-2025-2776, and CVE-2025-2777, have all been described as XML Exterior Entity (XXE) injections, which happen when an attacker is ready to efficiently intervene with an software’s parsing of XML enter.
This, in flip, might allow attackers to inject unsafe XML entities into the online software, permitting them to hold out a Server-Facet Request Forgery (SSRF) assault and in worst circumstances, distant code execution.
An outline of the three vulnerabilities, in accordance to watchTowr Labs researchers Sina Kheirkhah and Jake Knott, is as follows –
- CVE-2025-2775 and CVE-2025-2776 – A pre-authenticated XXE inside the /mdm/checkin endpoint
- CVE-2025-2777 – A pre-authenticated XXE inside the /lshw endpoint
watchTowr Labs described the vulnerabilities as trivial to take advantage of by way of a specifically crafted HTTP POST request to the endpoints in query.
Profitable exploitation of the issues might allow an attacker to retrieve native recordsdata containing delicate info, together with SysAid’s personal “InitAccount.cmd” file, which comprises details about the administrator account username and plaintext password created throughout set up.
Armed with this info, the attacker might then acquire full administrative entry to SysAid as an administrator-privileged person.
To make issues worse, the XXE flaws may very well be chained with one other working system command injection vulnerability – found by a third-party – to realize distant code execution. The command injection problem has been assigned the CVE identifier CVE-2025-2778.
All 4 vulnerabilities have been rectified by SysAid with the discharge of on-premise model 24.4.60 b16 in early March 2025. A proof-of-concept (PoC) exploit combining the 4 vulnerabilities has been made obtainable.
With safety flaws in SysAid (CVE-2023-47246) beforehand exploited by ransomware actors like Cl0p in zero-day assaults, it is crucial that customers replace their situations to the newest model.
