Roku is investigating person reviews of washed-out colours when streaming HDR content material from Disney Plus, in accordance with a thread on the Roku problem monitoring board. Nevertheless, the difficulty appears to transcend that, affecting virtually any app for Roku TVs, counsel person feedback on the thread over the past week. The issue seems to be tied to a latest Roku software program replace.
A group moderator referred to as RokuEmmanuel-D writes in an replace from Thursday that the corporate is “investigating the Disney Plus HDR content material that was washed out after the latest replace,” and asks for group members to share examples and particulars about what content material is being affected, which mannequin of TV they’ve, and what software program model they’re on.
The primary a number of feedback solely report the issue in Disney Plus, and solely on TCL TVs, with customers saying that app menus and that colours are okay in non-HDR content material. However as one person reveals within the above photos of Disney Plus present Andor taken from two totally different TVs, normally-vibrant colours have as a substitute taken on a gray-ish pall.
Later feedback report the identical issues with YouTube TV, Netflix, Apple TV Plus, Amazon Prime Video, and others. One stated they noticed the difficulty with their Hisense-branded Roku TV, reasonably than a TCL mannequin. The identical individual reported HDR working effective over HDMI from their PS5, whereas one other stated the sign from their 4K Blu-Ray participant seemed good, implying the difficulty is restricted to Roku streaming, reasonably than any deeper TV firmware points. Folks within the thread stated their TVs — Hisense and TCL — had been on Roku software program model 14.5.
Washed-out or flat colours can already be a problem when watching HDR content material on a TV that’s not shiny sufficient to provide HDR picture — that was the rationale I turned the function off the previous, low-cost TCL Roku TV I as soon as owned. However these reviews describe one thing past that, with Roku producing desaturated, virtually black-and-white photos when HDR is on. It’s unclear how widespread the issue is, however there are latest Reddit threads that appear to suit the invoice, mentioning grayish or black-and-white image that doesn’t have an effect on streaming app menus.
Roku didn’t instantly reply to The Verge’s request for remark.
