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Sitting down with Nick Scarpino, the CEO of Giordano’s, for the fiftieth episode of The CEO Collection felt becoming — particularly because the legendary Chicago pizza model celebrates its personal fiftieth anniversary. Nick’s story stood out instantly. Previously the CMO at Portillo’s, one other iconic model, Nick took an unconventional path to the CEO seat, a reminder that management journeys are not often linear. All through our dialog, it was clear that his transition from advertising and marketing government to CEO was rooted in a constant concentrate on the visitor expertise and a deep dedication to staff improvement.
One of many key takeaways from the interview was Nick’s emphasis on communication. He shared that, as CEO, each phrase carries larger weight — and misinterpretations can ripple rapidly by a big group. For aspiring leaders, that is an actionable reminder: Communication is not nearly speaking clearly; it is about guaranteeing your message is really heard and understood.
One other main perception was Nick’s perspective on development. Whereas Giordano’s plans to broaden fastidiously into key markets like Washington, D.C. and Mall of America, Nick burdened that development should be regular and sustainable. Scaling too rapidly can erode high quality, which is a dying sentence for a beloved model. In a time when fast enlargement is usually glorified, his measured method serves as an essential lesson: Sensible scaling beats quick scaling, particularly when model loyalty and high quality are at stake.
Monetary self-discipline was additionally entrance and heart. Nick was candid in regards to the challenges inflation and fluctuating tariffs pose to Giordano’s. But somewhat than compromising product high quality to handle prices, the corporate leans into offering worth — guaranteeing that whilst costs rise, prospects really feel they’re getting their cash’s price. Leaders throughout industries can take be aware: In unsure financial instances, defending product integrity builds long-term belief.
What struck me most about Nick, although, was his genuine dedication to servant management. When requested about his legacy, he did not point out private accolades or bottom-line achievements. As an alternative, he spoke about creating an atmosphere the place staff members might develop personally and professionally. For any government, this mindset — prioritizing the event and well-being of your individuals — is not only admirable; it is more and more important for constructing resilient organizations immediately.
