Mediacom Communications at this time introduced the appointment of Graham Tutton as Group Vice President, Digital Care & Consumer Expertise. On this position, Tutton will lead the corporate’s digital buyer care technique and drive enhancements throughout the end-to-end buyer expertise, with a deal with simplifying digital interactions, increasing self-service capabilities, and enhancing buyer satisfaction.
In his new position, Tutton will set up and execute Mediacom’s digital care technique throughout the shopper lifecycle, overseeing the evolution of digital experiences throughout the corporate’s web site, cellular platforms, messaging, digital assistants, and different self-service channels. He’ll work intently with groups throughout Product, Know-how, Advertising, Buyer Care Operations, Community, Knowledge & Analytics, and Gross sales to create extra intuitive, environment friendly, and linked buyer journeys.
His priorities will embody rising digital adoption, simplifying buyer interactions, modernizing care operations, and leveraging knowledge, automation, synthetic intelligence, and rising applied sciences to scale back buyer effort and enhance the general expertise. By shifting acceptable buyer interactions towards efficient digital self-service, Tutton can even assist enhance operational effectivity.
Learn the total press launch right here.
