Eric Yang, president of provider enterprise at Huawei, mentioned that China Telecom is upgrading VIP companies with fiber-to-room packages mixed with house AI brokers
In sum – what to know:
Large AI scale forward – Huawei predicts 10x AI functionality progress, 900 billion brokers and a 1,000x improve in knowledge, creating new calls for and alternatives for carriers.
Client and voice reinvention – AI brokers may improve house broadband, automate troubleshooting and modernize conventional voice companies.
Monetization in three phases – Telcos ought to begin with operational effectivity, develop into enterprise companies and scale high-frequency shopper AI situations.
At MWC 2026 in Barcelona, Huawei’s president of provider enterprise, Eric Yang, argued that synthetic intelligence will essentially reshape telecom networks, companies, and operations — and that carriers are uniquely positioned to seize that worth.
“AI will change into dependable, an increasing number of dependable. And the power will improve by 10 occasions. And there will likely be 900 billion brokers, AI brokers,” Yang mentioned throughout his presentation.
Yang mentioned operators should give attention to three priorities: upgrading shopper and residential companies with AI to strengthen the core enterprise; delivering constant cross-device experiences to extend buyer stickiness; and optimizing inner operations to enhance effectivity earlier than extending AI capabilities to different industries.
The Huawei government described house broadband as a core alternative. Utilizing AI brokers, clients may handle community efficiency through voice instructions. For instance, when house community high quality degrades, an AI agent may prioritize latency-sensitive functions similar to gaming, take a look at the community routinely, and both resolve the problem or generate a upkeep ticket and schedule a service go to.
He pointed to Chinese language operators already exploring such fashions, citing China Telecom for example of upgrading VIP companies with fiber-to-room packages mixed with house AI brokers.
Voice companies had been additionally highlighted by the chief as an space for reinvention. Yang defined that AI-powered name brokers can considerably scale back background noise and allow further companies similar to reserving, meals supply, translation, and reservations. In his view, calling brokers enable carriers to modernize conventional voice choices whereas enhancing person expertise and increasing service scope.
Operational effectivity stays central to Yang’s argument. He cited AI-based high quality inspection in community set up and upkeep for example: the place guide checks as soon as coated solely round 2% of customers, AI programs can assessment 100%.
He prompt that after carriers validate AI internally, they will prolong these capabilities to vertical industries similar to manufacturing and healthcare.
To monetize AI, Yang proposed three paths: beginning with high-maturity use circumstances similar to power financial savings and O&M effectivity; increasing AI instruments utilized in workplace work, gross sales and customer support into enterprise choices; and specializing in high-frequency, high-stickiness shopper situations to scale quickly.
“AI brokers will reshape and alter our world. Carriers have the potential and the duty to change into the chief on this space,” the Huawei government mentioned.
