In the UK, 41 p.c of shoppers at the moment are receiving parcels in lockers. And 44 p.c additionally ship parcels in the identical means. This shift in the direction of utilizing lockers for on-line orders is pushed by frustrations over residence deliveries.
These information come from new analysis by InPost UK, a parcel locker firm that’s headquartered in Poland. It has not too long ago strengthened its operations in Spain and Portugal. In the UK, it has been increasing its community of parcel lockers rapidly in recent times. The corporate surveyed 2,000 shoppers in the UK about their use of parcel lockers and on-line procuring conduct.
Greater than a 3rd of shoppers expertise supply points
In response to current analysis by Residents Recommendation 2025 Parcels League Desk, greater than a 3rd of shoppers in the UK skilled a problem with their most up-to-date parcel supply. These points embody missed deliveries, misplaced packages and parcel theft. Consequently, shoppers go for deliveries of on-line orders at parcel lockers.
The InPost report additionally reveals that by now, 52 p.c of locker customers’ visits to retail places are to make use of a parcel locker. And since most of those parcel lockers are positioned in or close to a retailer, 78 p.c of customers additionally make a purchase order throughout their go to.
78% of locker customers additionally make a purchase order on the retailer the place a parcel locker is positioned
‘Customers pissed off with outdated supply fashions’
“Britain is dropping time and shoppers are rising more and more pissed off with outdated supply fashions. Our community of over 13,000 lockers is designed to maintain tempo with fashionable life, delivering actual, measurable worth for each accomplice concerned, together with retailers, retail companions and shoppers”, stated Paul Selvey, community director at InPost UK.
