As we mark the one-year anniversary of Hurricane Helene and the twentieth anniversary of Cisco Disaster Response (CCR), I discover myself reflecting on the true which means of resilience — each inside communities going through unimaginable catastrophe and throughout the groups mobilizing to assist restore hope.
20 years in the past, Cisco’s journey in disaster response started within the aftermath of Hurricane Katrina, after we first leveraged our engineers, operations specialists, and know-how to revive important communications for emergency businesses lower off by the storm. What began as Cisco Tactical Operations has since developed into in the present day’s CCR — a complete response crew regularly adapting as know-how advances and the wants of weak communities develop.
The story of Hurricane Helene and Cisco’s response is greater than a sequence of occasions; it’s a testomony to the facility of human connection, know-how, and long-term dedication. Within the wake of the storm, when so many discovered themselves remoted by destroyed infrastructure and damaged communications, CCR and our companions transfer shortly to revive what issues most: the power to achieve family members, name for assist, coordinate help, and rebuild collectively.
Cisco and BBC StoryWorks have partnered collectively to share the story of CCR within the wake of Hurricane Helene, in addition to to commemorate 20 years of CCR’s work offering important web connectivity to communities in want around the globe. Take a look at the video for a behind-the-scenes take a look at CCR’s work.
Why we do disaster response
Cisco has all the time been about connectivity — bringing folks, companies, and communities collectively. Nonetheless, in instances of disaster, that mission takes on a brand new urgency. It’s a novel functionality we convey to bear, leveraging 40 years of innovation to attach the unconnected when it issues most.
Disasters don’t discriminate. When hurricanes strike, when floods or wildfires devastate, or when households flee battle as refugees, connectivity shortly emerges as a fundamental human want — proper alongside meals, water, and shelter. In current crises, we’ve seen that the very first thing folks ask for isn’t just speedy bodily help, however Wi-Fi. They should attain family members, file claims, entry help and financial institution accounts, or just let somebody know they’re protected. That’s why I’m so proud that Cisco, by means of CCR, will help restore that very important lifeline for these most in want.
Over the previous 20 years, along with our companions and volunteers, we’ve made a big influence, together with 197 responses in over 60 international locations. By means of donations from Cisco, the Cisco Basis, and our staff, we now have raised and invested considerably, together with 129 matching present campaigns that raised over $30 million for catastrophe response, and disbursed greater than $184 million in money grants to help nonprofit companions offering catastrophe aid and assembly important human wants.
None of this might be attainable with out the dedication of our folks. CCR is powered by a rising community of practically 1000 Cisco volunteers — colleagues who step up when communities want us, typically leaving their very own households and day jobs to make a distinction. Their satisfaction and enthusiasm are palpable, and their willingness to serve is a testomony to Cisco’s tradition of giving again.
Rebuilding, restoring, and innovating
Whereas I’d attended many conferences and seen the information protection of Hurricane Helene’s devastation, nothing ready me for being there on the bottom in Asheville this summer time. Even the lodge the place we stayed had simply reopened, months after struggling heavy storm harm. Driving by means of the area, you see communities nonetheless attempting to bounce again. A yr later, the scars of Helene stay — and so does the necessity for help.
I joined CCR crew members, volunteers, and companions on a Habitat for Humanity construct, working facet by facet within the intense summer time warmth. What stood out to me wasn’t simply the technical talent or effectivity of our crew, however the camaraderie and eagerness to assist nevertheless they may, pleased with the work and the influence.
Visiting houses being repaired by the Asheville Regional Coalition for Residence Restore (ARCHR) made the disaster actual in a brand new method. I met a house owner who had been trapped of their residence through the storm, with out electrical energy or working water for days, and dwelling with well being challenges and no different choices. The devastation in Western North Carolina is exclusive — flooding on steep mountainsides, spotty harm that leaves one neighborhood untouched and one other devastated. With out the work of ARCHR and different CCR companions, many households would have been left behind.
A responsive future
The work of CCR is greater than a response to catastrophe — it’s a long-term dedication to rebuilding and strengthening communities. By means of partnerships like ARCHR and new initiatives equivalent to our “40 Communities” program, we’re not simply restoring houses or deploying emergency networks — we’re serving to communities construct resilience for the longer term.
But as we honor the progress of the previous yr, we all know the challenges forward are rising. Disasters have gotten extra frequent and extreme — however so is our resolve. With each deployment, each volunteer, and each partnership, we’re studying, innovating, and scaling our influence. Collectively, we’re not simply responding to disasters, we’re serving to communities construct the resilience to face the longer term with power and hope.
